Very mixed feelings

We spent 24 days on the Horizon. I realize that this was an inaugural cruise and there are many "kinks" to be worked on but Carnival has been in the cruise business a long time and some "kinks" should have been obvious.

They are already aware that the main showroom (Liquid Lounge) is not big enough and the seating arrangement is ridiculous. Deck 4 is better than deck 5 for line of sight and you must arrive 30 minutes before the show so you can get a seat.

The Guest Relations desk is next to the atrium. There is constant music or performances going on which means the guests and the employees can not hear each other speak.

There is definitely a lack of communication between employees in guest relations. We had a loud banging sound near our cabin. When the seas got rougher the noise got louder. We could not sleep it was so annoying. We reported this banging as soon as we heard the repeated banging. First we were told it could not be fixed when we were at sea. Then we were told it could only be fixed at sea. Then we were told it was fixed (twice) and the banging continued. We finally decided to find where the banging was coming from ourselves and opened a door that said crew only. There was the metal wall banging as it moved in and out. This time I requested a supervisor. Once I showed them where the banging was coming from an engineer was able to repair it. I want to thank Dorothy and the engineer for finally resolving this problem.

We had dining your time You must first go to deck 5 to get your reservation ticket and then proceed to deck 3 to eat. Huh? There was definitely a shortage of wait staff. Many times guests did not receive there meals at the same time. My first 3 meals everyone else had finished eating and then I got my meal. You have to request coffee at end of meal the waiters do not ask if you would like some. And many times at breakfast they only came by with 1 cup of coffee .The problems in the dining room are management issues and not the wait staff. The wait staff all worked hard. Special kudos to wait staff Carol and Eric and hostesses Melania and Diana.

Due to cool weather most of the indoor activities were so crowded you could not get a seat. That included the cooking demonstrations, trivia, and almost all activities.

Director Mike and staff were great. Always visible and always cheerful and upbeat.

I liked the new elevator system that has become very common in high rise buildings. I suggest they put a notice in all cabins explaining how to use the elevator system and removing the screens at the main elevator banks.

There are no quiet places to sit indoors on the ship. The Library is very small and very crowded.

I do think this ship will do wonderfully in the Caribbean. It has beautiful outdoor seating areas.

Great location. Good cabin stewards. Typical balcony cabin on Carnival