We thought Regent Seven Seas was a "premium" cruise line. It's not. From the first day there were problems. In our cabin, we tried to turn on the tv to see the safety information. The tv didn't work, so we tried to call someone to fix the tv. The phone didn't work either.
One night we turned on the bathroom faucet and muddy, dirty water came out and didn't clear up until the next day or so. Another night the toilet didn't work. Our bathroom door wouldn't shut. After workmen came to fix it, when they left we tried to open it and the handle fell off.
The food was mediocre. The waitstaff in the restaurants kept getting the orders wrong, or forgot to bring orders at all.
Our butler was terrific. Unfortunately, he had to work extra hard to deal with all the problems we encountered.