- Consistently brilliant service and cuisine in all 4 speciality restaurants, particularly Red Ginger and Toscana....all 4 had particularly professional and hard working Maitre D's. The Malaysian lamb special was a highlight.
- Service in Martinis when Karla was on duty was spectacular; she worked the room like a Maitre'D when not mixing the perfect Martini. I've met excellent bartenders in Martinis in the past, but they've always stayed behind the bar.
- Our stewardesses were exceptional....lots of small touches that I've not seen before.
- Our Butler, Ram, was our best so far. He was discreet, replied to his pager rapidly, and was almost disappointed not to be given any extra tasks by us.
- Reception staff were particularly friendly and efficient. This department seemed to have upped their game....on our 13 O cruises prior to this Reception had been a weak link.
- New internet system seems more stable and marginally faster.
- A fantastic itinerary despite the change in emabarkation port from Montreal to Trois Rivieres due to water levels on the St Laurent.
- The Enrichment lectures on ocean liners were brilliant, with the lecturer pitching his presentations very well.
- Handling of the embarkation port change, our travel agent only informed us of the change on the day of embarkation at 0400 with no guidance as to how to get to Trois Rivieres. This had been hampered by a holiday weekend in the UK. Oceania UK had informed agents on the Saturday, when Miami had told them of the change on Friday........to avoid this delay Oceania in Miami should have just emailed all passengers directly to avoid this game of chinese whispers. There was also no mention of the emabarkation port change once on board.
- Whilst we don't normally participate in trivia and other activities, we are normally on nodding terms at the very least with the Cruise Director. This is the first time that I have NEVER seen a Cruise Director around the ship.....quite remarkable for a 15 day cruise! His announcements were dire, describing St Pierre et Miquelon as "Very small with nothing to do". Announcements and the TV show seemed to be pitched to a more mainstream cruise line level. Activities, particularly on sea days, were uninspired.
- Entertainment, despite recently touted improvements, are still pretty dire. The only difference being that the company is larger. A bunch of glee club rejects acting like prima donnas. I'm glad I don't come on O for the entertaiment....
- Canyon Ranch seemed to be deserted, and no effort was made to get people in. Staff were aloof, and seemed to form 2 cliques with the Indian manager and his fellow countrymen, and those of other nationalities....didn't seem a happy department.
- Up until now, I had always found Grand Dining Room service as good as the specialities, but on this occasion it was a little erratic. No major mishaps though. Things were better at lunchtime though when the Speciality Maitre D's and Head Waiters were running the show.
- Whilst still maintained to a very high standard Marina seems to be ready for a dry dock/refit. Some minor details were noticed in our suite e.g. flaking varnish on railings, carpet had been patched several times with a few frayed edges.
- Destinations staff unhelpful and disinterested unless you're buying a tour, the manager with a badger style haircut was particularly unhelpful.