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Holiday of a lifetime planned for early in our retirement. Negatives - health and safety issues. 1) We question the practice of the same member of staff responsible for cleaning the cabin also being responsible for bringing coffee/milk new cups etc to the stateroom.i.e. the steward comes straight from cleaning the bathroom/toilet to delivering new cups/coffee/milk etc. This is not the fault of our steward who was friendly, helpful and attentive. More it is an organizational fault instigated by management and should be rectifed by them. 2) Many of the tables in King's Court are unstable. Not only does this make eating a meal somewhat unpleasant, but one table we sat at was so unstable that we spilt a cup of scalding hot coffee. Given the status and calibre of QM2 it seems unbelievable that this easy to solve problem had not been rectified by the end of the voyage despite a number of complaints from passengers. 3) The facilities at the guest laundrettes are woefully inadequate for the number of passengers -18 washing machines (when they are all working) for over 2,500 passengers. The numbers tell the story. The situation was exacerbated because the cost of having the laundry done by the ship was so high - at the cheapest it was two dollars per item. This situation bought out the worst in some passengers with angry outbursts and aggressive behaviour. Our suggestion that the cost (of having the laundry done by the ship) be brought down to alleviate the situation was rejected. Positives - 1) Stateroom was large, comfortable, well decorated and on a day to day basis worked very well. We loved the balcony which was spacious enough to sit out in comfort and afforded us some spectcular sights. 2) Ship was spectacular with a wide range of activities although we did find that many started too late in the evening for us at 9.45 p.m. Day time activities during days at sea were good - regular bridge, art lessons, craft activities etc. and some one off events including a passenger choir, line dancing and even a class where you could learn how to juggle. There were lots of famous and informative speakers giving talks and presentations. The swimming pools, games room, library, gym etc. meant there was plenty to do on board ship and most of these facilities were well run. However some of the teachers were not up to scratch - notebly the first bridge teacher we had at the start of the cruise, and the art teacher who was very knowleageable, but had a poor approach to her students and who could not actually paint very well. This opinion is based on the paintings done by her that she showed us to demonstrate techniques. 3) The staff on board ship were smart, attentive and generally efficient. Many went out of their way to help - the deck hand who climbed the ship's railing to retrieve my husbands hat, the World Voyage conceierge who was so much help when we had to go home early because of illness. Her assistance was of real value and we cannot thank her enough. The disembarkation was as effiicient, fast and as comfortable as it was possible to be given the circumstances. 4) The ship's shore excursions were varied and well organized given the very real constraints experienced in some ports, but we did find the cost of these to be high. We ended up using other cruise excursion operators and found these to be less expensive and more geared to our individual wishes. 5) Food was generally good, varied and there were a wide range of venues although some incurred additional charges.The Brittania Restaurant served lovely food - I can reccommend the ice cream!. We also took advantage of the free room service - breakfast on our balcony was particularly welcome on the days we went ashore on excursions. Overall we had a fabulous time, and were particularly impressed with the care taken by Cunard staff in difficult circumstances. Nothing was too much trouble when there was a problem,evident in the care taken of us when I was ill, which was second to none. The ship is magnificent, lots of stylish and attractive areas with the WOW factor. It attracted a lot of attention in virtually every port we visited. A trip to remember.

World Cruise 2018

Queen Mary 2 (QM2) Cruise Review by poiu

8 people found this helpful
Trip Details
Holiday of a lifetime planned for early in our retirement.

Negatives - health and safety issues.

1) We question the practice of the same member of staff responsible for cleaning the cabin also being responsible for bringing coffee/milk new cups etc to the stateroom.i.e. the steward comes straight from cleaning the bathroom/toilet to delivering new cups/coffee/milk etc. This is not the fault of our steward who was friendly, helpful and attentive. More it is an organizational fault instigated by management and should be rectifed by them.

2) Many of the tables in King's Court are unstable. Not only does this make eating a meal somewhat unpleasant, but one table we sat at was so unstable that we spilt a cup of scalding hot coffee. Given the status and calibre of QM2 it seems unbelievable that this easy to solve problem had not been rectified by the end of the voyage despite a number of complaints from passengers.

3) The facilities at the guest laundrettes are woefully inadequate for the number of passengers -18 washing machines (when they are all working) for over 2,500 passengers. The numbers tell the story. The situation was exacerbated because the cost of having the laundry done by the ship was so high - at the cheapest it was two dollars per item. This situation bought out the worst in some passengers with angry outbursts and aggressive behaviour. Our suggestion that the cost (of having the laundry done by the ship) be brought down to alleviate the situation was rejected.

Positives -

1) Stateroom was large, comfortable, well decorated and on a day to day basis worked very well. We loved the balcony which was spacious enough to sit out in comfort and afforded us some spectcular sights.

2) Ship was spectacular with a wide range of activities although we did find that many started too late in the evening for us at 9.45 p.m. Day time activities during days at sea were good - regular bridge, art lessons, craft activities etc. and some one off events including a passenger choir, line dancing and even a class where you could learn how to juggle. There were lots of famous and informative speakers giving talks and presentations. The swimming pools, games room, library, gym etc. meant there was plenty to do on board ship and most of these facilities were well run. However some of the teachers were not up to scratch - notebly the first bridge teacher we had at the start of the cruise, and the art teacher who was very knowleageable, but had a poor approach to her students and who could not actually paint very well. This opinion is based on the paintings done by her that she showed us to demonstrate techniques.

3) The staff on board ship were smart, attentive and generally efficient. Many went out of their way to help - the deck hand who climbed the ship's railing to retrieve my husbands hat, the World Voyage conceierge who was so much help when we had to go home early because of illness. Her assistance was of real value and we cannot thank her enough. The disembarkation was as effiicient, fast and as comfortable as it was possible to be given the circumstances.

4) The ship's shore excursions were varied and well organized given the very real constraints experienced in some ports, but we did find the cost of these to be high. We ended up using other cruise excursion operators and found these to be less expensive and more geared to our individual wishes.

5) Food was generally good, varied and there were a wide range of venues although some incurred additional charges.The Brittania Restaurant served lovely food - I can reccommend the ice cream!. We also took advantage of the free room service - breakfast on our balcony was particularly welcome on the days we went ashore on excursions.

Overall we had a fabulous time, and were particularly impressed with the care taken by Cunard staff in difficult circumstances. Nothing was too much trouble when there was a problem,evident in the care taken of us when I was ill, which was second to none. The ship is magnificent, lots of stylish and attractive areas with the WOW factor. It attracted a lot of attention in virtually every port we visited. A trip to remember.
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Cabin Review

Balcony
Cabin BC
Excellent - large, comfortable with a spacious shower and adequate luggage space. Enjoyed the balcony and large comfortable bed. Very limited T.V. programmes, but we didn't go on the cruise to watch T.V. Large, great bed and comfortable settee. Light and airy.
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins