We booked a concierge level stateroom with the O-Life package including 5 tours. Air arrangements made by Oceania got us into Montreal late in the day. The cruise was supposed to start in Montreal but due to high river levels making passage under bridges difficult, we had to be transported to second port of call in Trois Rivieres to embark. Oceania's arrangements for transfers to the ship were abysmal. We had to wait, standing around for two hours before a bus arrived to take us to the ship and no refreshments, even water, were provided in the waiting location or on the bus. The staff handling the transfer at the airport were poorly informed regarding where buses were and what arrangements would be made for dining when we arrived at the ship after the dining venues were scheduled to close. Fortunately, buffet was kept open late to handle the many late arrivals. Our stateroom bathroom was not cleaned well when we arrived -- unclean glasses and residue on shelves in stateroom. Stateroom staff was quick to remedy problems, and were generally responsive throughout the cruise after that.

The stateroom was what we expected and in good condition. Bed and linens were quite comfortable. Room was quiet.

Food was, in general, quite good. Comparable or better than Crystal. We found the food and service at specialty restaurants Jacques and Red Ginger to be excellent and better than specialty restaurants on Crystal, but food and service at both Polo Grill and Toscana were major disappointments. Food at Terrace buffet and Waves grill was quite good and service and quality of coffee offerings at Baristas was great. Read more