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Chose this cruise for its repositioning itinerary. Prior to this cruise, the ship had been on short (3-4 day) gambling junkets out of Singapore targeted at Chinese passengers. Senior staff appeared not to have adapted policies and procedures for a longer cruise (15-30 days). (Some food items ran out early; insufficient recorded movies for the duration, daily charges were more appropriate for short rather than longer cruises, etc.) Their business model is to take advantage of their monopoly situation to soak passengers for everything aboard. $12 for a glass of wine; $15/day for poor internet service; charges for in cabin movies; no self serve laundry - we spent over $200 having 4 laundries done on our 30 day cruise. For their shore excursions into very hot climate (30 to 40 degrees C) we were warned to stay hydrated, and we could buy $3 bottles of water if we wanted. [Why would such a safety item not be included in the excursion cost?] On board tours (free on other lines) were expensive ($90 each for 2 hours). Although this cruise had been marketed to us as a sail from Singapore to Barcelona, Royal Carribean treated it as 2 cruises- Singapore to Dubai and Dubai to Barcelona. Perhaps this made sense to them, but it seriously inconvenienced passengers going the full way. We had to essentially "disembark" and "reembark" at Dubai, including clearing our account balance. In addition, hundreds of passengers (I heard 600 cabins) had to pack up and move to other cabins, some just a cabin or two away. This was despite pleas to just let everyone who wished to stay in their first cabins. To add insult to injury, we were required to line up at 5:30 AM for a half hour to provide credit card information for the second "cruise" - something we had already done 3 times! The ship was going for a shipyard refit after reaching Barcelona, so we knew some of the facilities would be a bit tired. And they were. Some obvious rust, balcony rails needed paint, carpets were stained, some rust in the hot water, dining room chairs felt greasy, some upholstry was stained, etc. Not that it was overall poor, just that in our opinion it was overdue for its refit. However, the cigarette stench in the casino and surrounding area was just disgusting. No excuse for that. When all these items were brought up to senior staff at the public meeting, they were dismissed as not worthy of considered responses. Shore excursions were generally well managed, but some guides were below par. Shore excursions arranged by the line were as much as twice as expensive as arranging them locally. During the first part of the cruise, there was no information about ports of call other than their seminar promoting the line's shore excursions. We were disappointed that there was no commentary from the bridge during our transit of the Suez canal. It was made very obvious to everyone that they were catering to their "Diamond" class passengers. Others did not rate. For example, passengers attending a scheduled card game session were twice told to move out for a "Private Function" for Diamond passengers with no alternative space provided for the card players. Passengers trying to buy drinks from the bar during "Happy Hour" for Diamond passengers could not even get to the bar. On the other hand, I have to commend the Captain and the line for the safety precautions they took going through the pirate zone and for their response to several medical emergencies during the cruise.

Will Not Sail with Royal Caribbean again

Mariner of the Seas Cruise Review by HHSHermit

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Trip Details
  • Sail Date: April 2018
  • Destination: Trans-Ocean
  • Cabin Type: Ocean View Balcony
Chose this cruise for its repositioning itinerary. Prior to this cruise, the ship had been on short (3-4 day) gambling junkets out of Singapore targeted at Chinese passengers. Senior staff appeared not to have adapted policies and procedures for a longer cruise (15-30 days). (Some food items ran out early; insufficient recorded movies for the duration, daily charges were more appropriate for short rather than longer cruises, etc.)

Their business model is to take advantage of their monopoly situation to soak passengers for everything aboard. $12 for a glass of wine; $15/day for poor internet service; charges for in cabin movies; no self serve laundry - we spent over $200 having 4 laundries done on our 30 day cruise. For their shore excursions into very hot climate (30 to 40 degrees C) we were warned to stay hydrated, and we could buy $3 bottles of water if we wanted. [Why would such a safety item not be included in the excursion cost?] On board tours (free on other lines) were expensive ($90 each for 2 hours).

Although this cruise had been marketed to us as a sail from Singapore to Barcelona, Royal Carribean treated it as 2 cruises- Singapore to Dubai and Dubai to Barcelona. Perhaps this made sense to them, but it seriously inconvenienced passengers going the full way. We had to essentially "disembark" and "reembark" at Dubai, including clearing our account balance. In addition, hundreds of passengers (I heard 600 cabins) had to pack up and move to other cabins, some just a cabin or two away. This was despite pleas to just let everyone who wished to stay in their first cabins. To add insult to injury, we were required to line up at 5:30 AM for a half hour to provide credit card information for the second "cruise" - something we had already done 3 times!

The ship was going for a shipyard refit after reaching Barcelona, so we knew some of the facilities would be a bit tired. And they were. Some obvious rust, balcony rails needed paint, carpets were stained, some rust in the hot water, dining room chairs felt greasy, some upholstry was stained, etc. Not that it was overall poor, just that in our opinion it was overdue for its refit. However, the cigarette stench in the casino and surrounding area was just disgusting. No excuse for that.

When all these items were brought up to senior staff at the public meeting, they were dismissed as not worthy of considered responses.

Shore excursions were generally well managed, but some guides were below par. Shore excursions arranged by the line were as much as twice as expensive as arranging them locally. During the first part of the cruise, there was no information about ports of call other than their seminar promoting the line's shore excursions. We were disappointed that there was no commentary from the bridge during our transit of the Suez canal.

It was made very obvious to everyone that they were catering to their "Diamond" class passengers. Others did not rate. For example, passengers attending a scheduled card game session were twice told to move out for a "Private Function" for Diamond passengers with no alternative space provided for the card players. Passengers trying to buy drinks from the bar during "Happy Hour" for Diamond passengers could not even get to the bar.

On the other hand, I have to commend the Captain and the line for the safety precautions they took going through the pirate zone and for their response to several medical emergencies during the cruise.
HHSHermit’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
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Shore Excursions
Service
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Cabin Review

Ocean View Balcony
Cabin 6D
Balcony cabin was very nice and cabin steward was excellent.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins