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We sailed on Celebrity Summit 39 Jan - 7 May 2018 to Bermuda. We booked Concierge class cabin as we wanted a mid ship cabin and all other balcony cabins were booked. The extras given for Concierge class are definitely not worth paying the additional money for. The only good thing about Concierge Class is that you have a dedicated personal concierge member of staff who deals with your complaints immediately. Our concierge employee was MOLBY D SOUZA - he was brilliant in dealing with all our issues very quickly and effectively. Problem with Concierge Class - Lunch for embarkation day - We were not told we had to be on ship by 1.30 and so missed this. We were looking forward to it and had missed breakfast to enjoy it. Canapes - tiny pieces from buffet - ridiculous to call the canapes - we could just fetched a few bits from the buffet Even though we informed Celebrity I was vegan and made sure it was noted - I was sent meat canapes Air conditioning in cabin was only blowing cold - not good on first day as it was cold in New York. Dressing gowns far too big - (Probably fit xxxxL) and long and heavy Extra hairdryer - not much use to a couple when husband has very short hair - not needed BInoculors - broken and not needed Pillow menu - ridiculous and not needed Water coming out brown one day s0 could not have shower and leave cabin for over 2 hours Intermittant ewerage smell on Deck * near 8071 - 8069 Final day tour cancelled due to lack of participation - new tour offered at an extra 50 dollars each All the above issues were dealt with by Molby (Our dedicated Concierge employee) Thank goodness for him - it saved us running around trying to get things sorted. The Summit was ok - However not enough vegetarian or vegan selection in buffet restaurant - not even soya milk presented or stevia sweetener.

Concierge Class - definitely not worth the money

Celebrity Summit Cruise Review by balshilady

Trip Details
  • Sail Date: April 2018
  • Destination: Bermuda
  • Cabin Type: Concierge Class 1
We sailed on Celebrity Summit 39 Jan - 7 May 2018 to Bermuda. We booked Concierge class cabin as we wanted a mid ship cabin and all other balcony cabins were booked. The extras given for Concierge class are definitely not worth paying the additional money for. The only good thing about Concierge Class is that you have a dedicated personal concierge member of staff who deals with your complaints immediately. Our concierge employee was MOLBY D SOUZA - he was brilliant in dealing with all our issues very quickly and effectively.

Problem with Concierge Class -

Lunch for embarkation day - We were not told we had to be on ship by 1.30 and so missed this. We were looking forward to it and had missed breakfast to enjoy it.

Canapes - tiny pieces from buffet - ridiculous to call the canapes - we could just fetched a few bits from the buffet

Even though we informed Celebrity I was vegan and made sure it was noted - I was sent meat canapes

Air conditioning in cabin was only blowing cold - not good on first day as it was cold in New York.

Dressing gowns far too big - (Probably fit xxxxL) and long and heavy

Extra hairdryer - not much use to a couple when husband has very short hair - not needed

BInoculors - broken and not needed

Pillow menu - ridiculous and not needed

Water coming out brown one day s0 could not have shower and leave cabin for over 2 hours

Intermittant ewerage smell on Deck * near 8071 - 8069

Final day tour cancelled due to lack of participation - new tour offered at an extra 50 dollars each

All the above issues were dealt with by Molby (Our dedicated Concierge employee) Thank goodness for him - it saved us running around trying to get things sorted.

The Summit was ok - However not enough vegetarian or vegan selection in buffet restaurant - not even soya milk presented or stevia sweetener.
balshilady’s Full Rating Summary
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Cabin Review

Concierge Class 1
Cabin C1 8059
i) Air conditioning was only blowing cold when we first got cabin, so we could notshower.

ii) Canapes are a bad joke! Few pieces from buffet.

iii) Dressing gowns far too big and long and heavy

iv) Water coming out brown for 2 hours so could not go out

v) No point in two hairdryers

vi) Ridiculous pillar menu

vii) Binoculours broken and useless

Molby was your saviour
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