We were very disappointed with our 2 week British Isles cruise on Viking Sun. Viking pricing and advertising would lead one to expect a premium, e.g. Crystal, Silversea, Seabourn, cruise experience. Not even close. Viking offers a somewhat smaller cabin with a nice, by cruise-liner standard’s, shower. No tubs or walk in closets here. Occasionally good, but generally poor to mediocre food. You pay for liquor except for complementary beer and rather dull wines at lunch and dinner. It says a lot about the claim to be a luxury company when you end complementary wine and beer at the poolside grill when the inside dining rooms are not open. The crew is very warm and pleasant but unprepared to deliver the level of service one gets from the other mentioned cruise lines. One gets the feeling that the onboard management is more concerned with the bottom line than with passenger happiness. Profitability issues should be left at the home office. Tipping is not included, it is charged to your onboard account. Onboard entertainment is skimpy. On our voyage, a 4 man show band and 4 singer/dancers performed 2 shows on 2 evenings. There were 3 guest entertainers who each performed 1 show on 2 different evenings. Unfortunately, the show theatre cannot accommodate all the guests at one seating. At the “one performance only” shows late coming passengers stood or squeezed into seats. A classical trio, a pianist, and a guitar player perform at various onboard venues. There is no casino. 1000 piece puzzles, scrabble games, checkers, dominoes, and several other physical and digital board games can be found in an area called the Atrium. Internet access is free for all guests and lots of passengers are playing games or otherwise busy on their cell phones. The so called enrichment lectures are a tall tale. There are accomplished lecturers speaking on topics that are of very little interest to the vast majority of passengers. Lecture attendance averaged 15 to 30 people. Bottom line, unless you really want a Viking itinerary, you can do a lot better for your money by shopping elsewhere.
Response from VikingS, Community Team