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We were very disappointed with our 2 week British Isles cruise on Viking Sun. Viking pricing and advertising would lead one to expect a premium, e.g. Crystal, Silversea, Seabourn, cruise experience. Not even close. Viking offers a somewhat smaller cabin with a nice, by cruise-liner standard’s, shower. No tubs or walk in closets here. Occasionally good, but generally poor to mediocre food. You pay for liquor except for complementary beer and rather dull wines at lunch and dinner. It says a lot about the claim to be a luxury company when you end complementary wine and beer at the poolside grill when the inside dining rooms are not open. The crew is very warm and pleasant but unprepared to deliver the level of service one gets from the other mentioned cruise lines. One gets the feeling that the onboard management is more concerned with the bottom line than with passenger happiness. Profitability issues should be left at the home office. Tipping is not included, it is charged to your onboard account. Onboard entertainment is skimpy. On our voyage, a 4 man show band and 4 singer/dancers performed 2 shows on 2 evenings. There were 3 guest entertainers who each performed 1 show on 2 different evenings. Unfortunately, the show theatre cannot accommodate all the guests at one seating. At the “one performance only” shows late coming passengers stood or squeezed into seats. A classical trio, a pianist, and a guitar player perform at various onboard venues. There is no casino. 1000 piece puzzles, scrabble games, checkers, dominoes, and several other physical and digital board games can be found in an area called the Atrium. Internet access is free for all guests and lots of passengers are playing games or otherwise busy on their cell phones. The so called enrichment lectures are a tall tale. There are accomplished lecturers speaking on topics that are of very little interest to the vast majority of passengers. Lecture attendance averaged 15 to 30 people. Bottom line, unless you really want a Viking itinerary, you can do a lot better for your money by shopping elsewhere.

Misleading advertising

Viking Sea Cruise Review by sbd3

12 people found this helpful
Trip Details
We were very disappointed with our 2 week British Isles cruise on Viking Sun. Viking pricing and advertising would lead one to expect a premium, e.g. Crystal, Silversea, Seabourn, cruise experience. Not even close. Viking offers a somewhat smaller cabin with a nice, by cruise-liner standard’s, shower. No tubs or walk in closets here. Occasionally good, but generally poor to mediocre food. You pay for liquor except for complementary beer and rather dull wines at lunch and dinner. It says a lot about the claim to be a luxury company when you end complementary wine and beer at the poolside grill when the inside dining rooms are not open. The crew is very warm and pleasant but unprepared to deliver the level of service one gets from the other mentioned cruise lines. One gets the feeling that the onboard management is more concerned with the bottom line than with passenger happiness. Profitability issues should be left at the home office. Tipping is not included, it is charged to your onboard account. Onboard entertainment is skimpy. On our voyage, a 4 man show band and 4 singer/dancers performed 2 shows on 2 evenings. There were 3 guest entertainers who each performed 1 show on 2 different evenings. Unfortunately, the show theatre cannot accommodate all the guests at one seating. At the “one performance only” shows late coming passengers stood or squeezed into seats. A classical trio, a pianist, and a guitar player perform at various onboard venues. There is no casino. 1000 piece puzzles, scrabble games, checkers, dominoes, and several other physical and digital board games can be found in an area called the Atrium. Internet access is free for all guests and lots of passengers are playing games or otherwise busy on their cell phones. The so called enrichment lectures are a tall tale. There are accomplished lecturers speaking on topics that are of very little interest to the vast majority of passengers. Lecture attendance averaged 15 to 30 people. Bottom line, unless you really want a Viking itinerary, you can do a lot better for your money by shopping elsewhere.
Viking Cruises, Community Team has responded
Welcome home, sbd3, and thank you for taking the time to provide the cruising community with your detailed post-cruise notes. We regret to hear that your Viking experience left you feeling disappointed, however we are interested in learning more about what could have made this voyage on the Baltic a five-star journey. Should you like to share more, we would welcome the opportunity to address your comments in detail at TellUs@vikingcruises.com. We appreciate this chance to respond, sbd3, and wish you a splendid day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
sbd3’s Full Rating Summary
Enrichment Activities
Value For Money
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Cabin Review

Cabin 6061
New ship in good condition. Larger than typical shower but no tub. Otherwise average.