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Emerald Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,737 Reviews

Penny pinching and over commercialisation.

Emerald Princess Cruise Review by Grant Purdy

1 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Alaska
  • Cabin Type: Balcony

This was our first cruise with Princess and based on our experience will probably be the last. Throughout the trip we felt like we were being charged for everything at every possible opportunity and were barraged with sales, markets and ‘auctions’ instead of being provided with entertainment. Everything seems geared to extracting more and more dollars out of guests.

Nothing is given away free here. You have to buy your bottles of water - that they offer before a trip, decent coffee has to be paid for and there is even no wine with your meals - unless you buy it. Internate access is painfully slow and, bought per minutes is very expensive.

Other cruises give water, wine and beer with meals and internet access for free!

The food also did not come up to the promise. Formal dinners had small portions, arrived cold and seemed to lack much flavour or inventiveness. Help yourself food was sloppy, often cold and congealed and again lacked flavour. All in all, the catering seemed to be delivered below a budget rather than to a high standard.

The decor in the rooms and common areas are also showing signs of age and costant use. Walls and paintwork are chipped and cracked.

Finally the staff seemed generally unhappy. We talked to a number and it was quite clear that morale was low. Service was slow and disorganised. Many of the staff seeemed to struggle to understand English.


Grant Purdy's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Balcony
Cabin BE R506

The decor was tired and due for renovation.

We found. the beds much too soft - as did a number of other people we spoke to. This led to sore backs and poor sleep.


Port & Shore Excursion Reviews

City Tour

The walking tour with Joe made up for a dispiriting visit to this over commercialised town.

View All 64 City Tour Reviews
Mount Roberts Tramway

the Catamaran trip to the glacier was the highlight of the cruise.

The tram ride, less so.

View All 263 Mount Roberts Tramway Reviews
Tracy Arm Fjord Catamaran

the Catamaran trip to the glacier was the highlight of the cruise.

View All 50 Tracy Arm Fjord Catamaran Reviews
Skagway

The rail trip was good with excellent commentary. Skagway itself seems totally focussed on extracting money from cruise passengers.


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Grant Purdy
1 Reviews Written
1 Helpful Votes
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