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This is the second Mediterranean cruise we have done A previous cruise in 2015 on the Emerald Princess was much more organised than this cruise. Queuing up for shore excursions outside the Princess Theatre was a debacle and should have been managed better. The number of tenders used for some shore excursions were totally insufficient for the number of passengers booked on shore excursions. Never seen such chaos as when over 2,000 passengers were all trying to get back to the ship at Olympia resulting in the ship leaving late and causing further disruption to the next day's shore excursions. Totally mismanaged and unprofessional. We were short-changed on some tours which were cut short and not given full tours that were paid for. Felt some of the entertainment was boring - didn't need to listen to someone playing musical instruments - needed more exciting entertainment. The specialty restaurant covercharge of US$29 per person was outrageous. I believe it should not be any more than US$10. The menu's were disappointing. Some of the dining staff in Michelangelo Restaurant left a lot to be desired. Took ages for food to be delivered to tables, then it was cold. Menu for 21 days at sea was boring. Each restaurant should have its own menu. Tea & coffee and juice should be free no matter where you order it from. The drinks packages are outrageous - anyone in their right mind would not have paid it. Drinks are extremely expensive - passengers have to keep remembering that everything is in US dollars and therefore a lot more expensive than they realise. Hair salon too expensive - two male hairdressers had no idea on how to blow-dry with a round brush. Had to return to cabin & redo it.

Very disappointing

Crown Princess Cruise Review by JNClayton

2 people found this helpful
Trip Details
This is the second Mediterranean cruise we have done A previous cruise in 2015 on the Emerald Princess was much more organised than this cruise. Queuing up for shore excursions outside the Princess Theatre was a debacle and should have been managed better. The number of tenders used for some shore excursions were totally insufficient for the number of passengers booked on shore excursions. Never seen such chaos as when over 2,000 passengers were all trying to get back to the ship at Olympia resulting in the ship leaving late and causing further disruption to the next day's shore excursions. Totally mismanaged and unprofessional. We were short-changed on some tours which were cut short and not given full tours that were paid for. Felt some of the entertainment was boring - didn't need to listen to someone playing musical instruments - needed more exciting entertainment. The specialty restaurant covercharge of US$29 per person was outrageous. I believe it should not be any more than US$10. The menu's were disappointing. Some of the dining staff in Michelangelo Restaurant left a lot to be desired. Took ages for food to be delivered to tables, then it was cold. Menu for 21 days at sea was boring. Each restaurant should have its own menu. Tea & coffee and juice should be free no matter where you order it from. The drinks packages are outrageous - anyone in their right mind would not have paid it. Drinks are extremely expensive - passengers have to keep remembering that everything is in US dollars and therefore a lot more expensive than they realise. Hair salon too expensive - two male hairdressers had no idea on how to blow-dry with a round brush. Had to return to cabin & redo it.
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Cabin Review

Mini-Suite with Balcony
Cabin MD D229
The cabin itself was nice, but the bed was extremely uncomfortable with a hump in the middle where the two beds were joined together. Maintenance on the balcony as supposed to be carried out, but we didn't see any sign of anything having been done. Lots of rust visible and bird droppings on furniture and floor of balcony.
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