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My wife and I went on this cruise and brought along my parents and one of our best friends hoping to have a nice 8-day escape to Alaska. We chose this cruise line because they had -- what appeared to be -- a reasonable price for the experience we were seeking and they were also a subsidiary of Carnival (of whom we had previously sailed with many times before and with whom we had enjoyed each and every previous cruise experience). Little did we know that these things would not be worth our rather nightmarish experience aboard the Ruby Princess. Embarkation: I would actually rate this relatively high. Princess's embarkation process out of Seattle was one of the quickest most painless processes I've ever been through in my many times sailing. I would even go out on a limb to say that this experience was superior to the other cruises I've taken out of other ports with other cruise lines (Carnival, Royal Caribbean, and Norwegian). This being our first impression of Princess, we were actually pretty excited and expecting our cruise to be better than we thought it would be (after having read many bad reviews about the same ship we were boarding). Cabin: Our cabin was kind of awful. Laying on the top bunk bed felt worse than laying on a plank of wood. There were blood stains on the sheets the entirety of our stay which leads me to believe that the sheets don't actually get changed or cleaned for the duration of the cruise. The air conditioning didn't work the first night in our cabin and we nearly roasted in our room waiting for someone to come fix it. Shortly after our air conditioning was repaired, the toilet stopped working. Our shower had only one (unfixable) setting and that was scalding hot. The room constantly smelled like sewage. Overall, the rooms sucked. But we tried to remain positive since we knew we wouldn't be spending much time there anyways. And for the most part, Princess would send someone (albeit it was usually someone with a bad attitude) to come fix the problems we were having. Dining: One of the better parts of this cruise was the service in the main dining room. Our friend has food allergies and the head waiter made sure to cater to her needs and remained easily accessible to us should there be any question of what ingredients a dish may contain. Though there wasn't ever any question because the menu was always clear and concise about what each dish contained. The food was not the best but decent. There were good nights and bad nights with more just okay nights than not. But you could tell that the staff was willing to go out of their way to make sure your experience was pleasurable and enjoyable. The buffet, however, was a different story entirely. The food was always cold and usually everything tasted like fish (even the baked goods like cupcakes and cookies). We usually tried to stay clear of it if we could. Services: My parents did a few of the spa services on board. And they both said that the spa staff constantly tried to sell them products the entire time. That it's not a very relaxing experience because of how much they are trying to push products on you. Also, my mom had a few issues with scheduling her massage. She scheduled with the manager of the spa for a specific time in the morning and then when she showed up to the spa the day of the scheduled massage the very same manager told her that her appointment wasn't in the system and that it was never scheduled. They ended up rescheduling but I think the entire spa experience definitely stressed my mom out far more than it relaxed her. Activities: This cruise line is very obviously geared towards an older crowd (60+). My wife and I are in our late 20's/early 30's and found it was very difficult to find activities geared towards our age group. Which didn't really bother us too much since we were mainly there to spend time with our family. But we certainly had to make a lot of our own entertainment on this ship (which we haven't had to do as much on other cruise lines). Entertainment: One night we went to the princess exclusive Stephen Schwartz show called "Magic To Do." This was, hands down, the worst thing I have ever sat through in my entire life. The show made no sense. It was supposed to be part musical/part magic show. But the singing was dreadfully bad and hard to listen to. The dancing appeared as if a 4th grader choreographed the show. And the magic tricks were the most basic of basic tricks. Not even a little kid would be entertained by it. It was laughably bad. Kind of like the movie "The Room" (by Tommy Wiseau) is to film. "Magic To Do" is the "The Room" of musicals. A complete disaster. I felt really bad for the cast for being forced into doing it and butchering their potential careers. Towards the end of our cruise we went to a comedy show with Steve Moris as the performer. He started out singing and making a lot of self-deprecating jokes. Then the joking turned darker and he started making homophobic jokes and racist jokes. They were distasteful and certainly not my brand of humor (considering my wife and I are a lesbian couple and don't care much for racism). I didn't think any of them were funny, so I didn't laugh. I didn't heckle him or comment, I simply sat there quietly and waited patiently for the show to end. He noticed that my wife and I weren't laughing and proceeded to call us out in front of everyone. We continued to sit there quietly (still not laughing) and allowed him to poke a little fun. But then he wouldn't stop and his entire show became centered around insulting and harassing us for not laughing. He continued to make racist and homophobic jokes and then harassed us more for not laughing. At that point, my wife and I quietly discussed walking out because his constant attention was starting to make us both very uncomfortable. We ultimately decided to stay because we thought walking out might further fuel the fire so we sat there and continued to take his abuse. Eventually, he harassed us to the point of throwing a water bottle at me and by that point I was so mortified and upset at being treated the way I was that I stood up and walked out. He made sure to harass me the entire way out with jokes about me being a "sensitive millennial." He even had quite a few people making rude comments to me as I walked out. It was one of the most humiliating moments of my life. I love stand up comedy and have been to many live performances from my favorite comics and never have I seen them treat anyone this way (front row or not) -- I've not even seen hecklers get treated this poorly. I feel like any comedian that has to rely solely on bullying audience members (who aren't engaging in the show in any way) for a laugh is not a very good comedian at all and probably won't make it very far in the business. We spoke to management on the ship after the show and they apologized and said they would write up a report and speak to him and the staff about it. We tried contacting them the day after we got back from the cruise for a status report on the report that was written to see if any action had been taken on this matter and they told us they "don't have access to the reports that get written on the ships." I don't feel as if justice has been or will ever be served for how I was treated as a paying customer on board their ship. And I am extremely disappointed in Princess for how they handled this entire situation. Ports/Excursions: This was the best part of the cruise. We stopped at the following ports: Juneau, Skagway, Ketchikan, and Victoria, B.C. They were all amazing ports. Absolutely breathtaking views of the mountains and glaciers. We did a seaplane over the glaciers in Juneau which was absolutely amazing. We did dog mushing in Skagway and greatly enjoyed getting to hold and cuddle puppies as well as learn more about Iditarod. We did a jeep and canoe excursion in Ketchikan and it was pretty fun and informative. We explored Craigdarroch Castle in Victoria and it was a beautiful building. The only complaint is that we wish we could have spent more time in Ketchikan and Victoria. We were only allotted about 5 hours in Ketchikan and 4 hours in Victoria and it just wasn't enough time to do excursions and explore/shop the towns. Would we go back to Alaska? Absolutely. It is a beautiful state and the sights were amazingly beautiful. There is so much there to explore and learn. Will we ever go on a cruise again? Of course! We love cruises. They are a great way to explore a number of different locations in one trip and usually are a lot of fun to do. Would we ever use Princess again? Absolutely not. We will never use this cruise line ever again. They seem more focused on making money than assuring customer satisfaction. And I am more than willing to shell out the money for an awesome experience, but when I'm basically paying for discrimination and to feel like I don't belong and like I'm nothing more than an ATM, it's just not worth it to me. I'd rather go somewhere else where I'm treated better and there certainly are places like that that exist. If Princess isn't going to change the way they do business they should at the very least put a disclaimer somewhere that warns against the fact that they have poor customer service and if you are a minority or protected class that you will probably run into some issue onboard -- if not from the staff and entertainment guests then surely from the other passengers. Vacation isn't really vacation on Princess. Would I recommend Princess to any of my family and friends? Not at all. I love and respect my family and friends. I wouldn't want them to have even the slightest chance of going through what I went through on this cruise.

Princess is severely lacking in places other cruise lines are not

Ruby Princess Cruise Review by ahuey77

9 people found this helpful
Trip Details
  • Sail Date: May 2018
  • Destination: Alaska
My wife and I went on this cruise and brought along my parents and one of our best friends hoping to have a nice 8-day escape to Alaska. We chose this cruise line because they had -- what appeared to be -- a reasonable price for the experience we were seeking and they were also a subsidiary of Carnival (of whom we had previously sailed with many times before and with whom we had enjoyed each and every previous cruise experience). Little did we know that these things would not be worth our rather nightmarish experience aboard the Ruby Princess.

Embarkation: I would actually rate this relatively high. Princess's embarkation process out of Seattle was one of the quickest most painless processes I've ever been through in my many times sailing. I would even go out on a limb to say that this experience was superior to the other cruises I've taken out of other ports with other cruise lines (Carnival, Royal Caribbean, and Norwegian). This being our first impression of Princess, we were actually pretty excited and expecting our cruise to be better than we thought it would be (after having read many bad reviews about the same ship we were boarding).

Cabin: Our cabin was kind of awful. Laying on the top bunk bed felt worse than laying on a plank of wood. There were blood stains on the sheets the entirety of our stay which leads me to believe that the sheets don't actually get changed or cleaned for the duration of the cruise. The air conditioning didn't work the first night in our cabin and we nearly roasted in our room waiting for someone to come fix it. Shortly after our air conditioning was repaired, the toilet stopped working. Our shower had only one (unfixable) setting and that was scalding hot. The room constantly smelled like sewage. Overall, the rooms sucked. But we tried to remain positive since we knew we wouldn't be spending much time there anyways. And for the most part, Princess would send someone (albeit it was usually someone with a bad attitude) to come fix the problems we were having.

Dining: One of the better parts of this cruise was the service in the main dining room. Our friend has food allergies and the head waiter made sure to cater to her needs and remained easily accessible to us should there be any question of what ingredients a dish may contain. Though there wasn't ever any question because the menu was always clear and concise about what each dish contained. The food was not the best but decent. There were good nights and bad nights with more just okay nights than not. But you could tell that the staff was willing to go out of their way to make sure your experience was pleasurable and enjoyable. The buffet, however, was a different story entirely. The food was always cold and usually everything tasted like fish (even the baked goods like cupcakes and cookies). We usually tried to stay clear of it if we could.

Services: My parents did a few of the spa services on board. And they both said that the spa staff constantly tried to sell them products the entire time. That it's not a very relaxing experience because of how much they are trying to push products on you. Also, my mom had a few issues with scheduling her massage. She scheduled with the manager of the spa for a specific time in the morning and then when she showed up to the spa the day of the scheduled massage the very same manager told her that her appointment wasn't in the system and that it was never scheduled. They ended up rescheduling but I think the entire spa experience definitely stressed my mom out far more than it relaxed her.

Activities: This cruise line is very obviously geared towards an older crowd (60+). My wife and I are in our late 20's/early 30's and found it was very difficult to find activities geared towards our age group. Which didn't really bother us too much since we were mainly there to spend time with our family. But we certainly had to make a lot of our own entertainment on this ship (which we haven't had to do as much on other cruise lines).

Entertainment: One night we went to the princess exclusive Stephen Schwartz show called "Magic To Do." This was, hands down, the worst thing I have ever sat through in my entire life. The show made no sense. It was supposed to be part musical/part magic show. But the singing was dreadfully bad and hard to listen to. The dancing appeared as if a 4th grader choreographed the show. And the magic tricks were the most basic of basic tricks. Not even a little kid would be entertained by it. It was laughably bad. Kind of like the movie "The Room" (by Tommy Wiseau) is to film. "Magic To Do" is the "The Room" of musicals. A complete disaster. I felt really bad for the cast for being forced into doing it and butchering their potential careers. Towards the end of our cruise we went to a comedy show with Steve Moris as the performer. He started out singing and making a lot of self-deprecating jokes. Then the joking turned darker and he started making homophobic jokes and racist jokes. They were distasteful and certainly not my brand of humor (considering my wife and I are a lesbian couple and don't care much for racism). I didn't think any of them were funny, so I didn't laugh. I didn't heckle him or comment, I simply sat there quietly and waited patiently for the show to end. He noticed that my wife and I weren't laughing and proceeded to call us out in front of everyone. We continued to sit there quietly (still not laughing) and allowed him to poke a little fun. But then he wouldn't stop and his entire show became centered around insulting and harassing us for not laughing. He continued to make racist and homophobic jokes and then harassed us more for not laughing. At that point, my wife and I quietly discussed walking out because his constant attention was starting to make us both very uncomfortable. We ultimately decided to stay because we thought walking out might further fuel the fire so we sat there and continued to take his abuse. Eventually, he harassed us to the point of throwing a water bottle at me and by that point I was so mortified and upset at being treated the way I was that I stood up and walked out. He made sure to harass me the entire way out with jokes about me being a "sensitive millennial." He even had quite a few people making rude comments to me as I walked out. It was one of the most humiliating moments of my life. I love stand up comedy and have been to many live performances from my favorite comics and never have I seen them treat anyone this way (front row or not) -- I've not even seen hecklers get treated this poorly. I feel like any comedian that has to rely solely on bullying audience members (who aren't engaging in the show in any way) for a laugh is not a very good comedian at all and probably won't make it very far in the business.

We spoke to management on the ship after the show and they apologized and said they would write up a report and speak to him and the staff about it. We tried contacting them the day after we got back from the cruise for a status report on the report that was written to see if any action had been taken on this matter and they told us they "don't have access to the reports that get written on the ships." I don't feel as if justice has been or will ever be served for how I was treated as a paying customer on board their ship. And I am extremely disappointed in Princess for how they handled this entire situation.

Ports/Excursions: This was the best part of the cruise. We stopped at the following ports: Juneau, Skagway, Ketchikan, and Victoria, B.C. They were all amazing ports. Absolutely breathtaking views of the mountains and glaciers. We did a seaplane over the glaciers in Juneau which was absolutely amazing. We did dog mushing in Skagway and greatly enjoyed getting to hold and cuddle puppies as well as learn more about Iditarod. We did a jeep and canoe excursion in Ketchikan and it was pretty fun and informative. We explored Craigdarroch Castle in Victoria and it was a beautiful building. The only complaint is that we wish we could have spent more time in Ketchikan and Victoria. We were only allotted about 5 hours in Ketchikan and 4 hours in Victoria and it just wasn't enough time to do excursions and explore/shop the towns.

Would we go back to Alaska? Absolutely. It is a beautiful state and the sights were amazingly beautiful. There is so much there to explore and learn.

Will we ever go on a cruise again? Of course! We love cruises. They are a great way to explore a number of different locations in one trip and usually are a lot of fun to do.

Would we ever use Princess again? Absolutely not. We will never use this cruise line ever again. They seem more focused on making money than assuring customer satisfaction. And I am more than willing to shell out the money for an awesome experience, but when I'm basically paying for discrimination and to feel like I don't belong and like I'm nothing more than an ATM, it's just not worth it to me. I'd rather go somewhere else where I'm treated better and there certainly are places like that that exist. If Princess isn't going to change the way they do business they should at the very least put a disclaimer somewhere that warns against the fact that they have poor customer service and if you are a minority or protected class that you will probably run into some issue onboard -- if not from the staff and entertainment guests then surely from the other passengers. Vacation isn't really vacation on Princess.

Would I recommend Princess to any of my family and friends? Not at all. I love and respect my family and friends. I wouldn't want them to have even the slightest chance of going through what I went through on this cruise.
ahuey77’s Full Rating Summary
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