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Seabourn Encore Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
116 Reviews

Consistently Inconsistent

Seabourn Encore Cruise Review by porterpro

7 people found this helpful
Trip Details
  • Sail Date: Mar 2018
  • Destination: Trans-Ocean

Not to belabor a review sent to Seabourn, but the ship, although pretty, new and with good design elements, did not meet our expectations. The cabin was fine as was the ships layout with the possible exception of more room at the main pool area.

Five or Six stars? No, more of a Holland America experience for twice the price.

Service was good to poor and depended on the day. Training of the crew was going on all the time and many were brand new to any ship experience. Sounds like the company has expanded, poached crew from other ships and then needed much more to fill its ranks.

Service was haphazard with greatness shown occasionally but not what one expects at the price point. Interesting note: there is no bar open except the pool bar until the late afternoon. So, if you wanted to be cool inside, you had to go up top to get a drink and on this cruise from Singapore to Dubai, it was warm.

Food was good one day and then poor the next. Example: on a top rated ship, should you not expect more than 3 salad dressings? For yanks, there was no ranch dressing, a staple among Americans of all ages. The balsamic served was thick and was either built around mayonnaise or thickened with wall paste? Top rated food?

The Keller restaurant was good but not jaw dropping. French Laundry? No more of a high end Outback but with good service.

Excursions for the trip were all over the place. Technical issues caused us to not even get off at Phuket, which is no loss anyway from previous trips in the area. Yet, we had a tour canceled in one location and then a few days later, new tours were offered but too late for us to change. Need to get their act together on this aspect of cruising in these waters.

Oman was the best port and the biggest surprise. I highly recommend it to anyone who wants a true Arabian experience as opposed to the over the top Dubai, with its Vegas atmosphere without the gambling.

I will go back to Silversea and Crystal for my high end cruises. I was looking forward to this experience and it was not to my liking. Many of the cruisers we met on this trip were long term Seabourn loyalists and most complained about this ship and the many differences to their smaller ships. Size, evidently, does matter.


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porterpro
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