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We sailed on Brilliance last May last cruise before drydock. We were the first cruise out of drydock. New carpets in main areas are beautiful. New dining chairs look beautiful, but too heavy to move. Our balcony cabin had a serious water issue. I only took one shower (room temp) in first four days and my cabin mate managed one (hot). The cabin had a problem—either no water, cold water, scalding water, no to8let water. They did send someone to fix it each time—fix only lasted 30-40 minutes. Our problem finally got resolved when they moved us to another cabin. It was two standard levels below what we had. Hotel manager called and was very jolly about our issue being resolved, even though we stated how disappointed we were in the smaller cabin, and that it almost felt punitive. He said “great—glad we were satisfied”. WOW! Other issues don’t even matter in comparison, but apparently, RC has contracted with a new excursion company. We like panoramic tours, but these were pretty minimal for the high cost. At one destination, the Compass reported one shuttle pick up place (same as drop-off). The actual pickup was about 7 long blocks away, which was difficult for the several mobility challenged shipmates. At many destinations, bathrooms required payment—of local currency. Some shops only took local currency, not euros. Those are things people need to know before getting on bus and actually the tour price should include the bathroom cost. One tour stop for bathroom was 7minute walk from bathrooms. Our tour had several mobility-challenged persons. We have been on only three cruises and are not seasoned travelers, but the service and elegance RC touts took a big hit with their changes. As one person commented, they’ve been “Carnivalized”! That really summed up the opinion I was forming.

Brilliance First Cruise out of Drydock

Brilliance of the Seas Cruise Review by Donvy

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Trip Details
  • Sail Date: May 2018
  • Destination: Europe
We sailed on Brilliance last May last cruise before drydock. We were the first cruise out of drydock. New carpets in main areas are beautiful. New dining chairs look beautiful, but too heavy to move.

Our balcony cabin had a serious water issue. I only took one shower (room temp) in first four days and my cabin mate managed one (hot). The cabin had a problem—either no water, cold water, scalding water, no to8let water. They did send someone to fix it each time—fix only lasted 30-40 minutes. Our problem finally got resolved when they moved us to another cabin. It was two standard levels below what we had. Hotel manager called and was very jolly about our issue being resolved, even though we stated how disappointed we were in the smaller cabin, and that it almost felt punitive. He said “great—glad we were satisfied”. WOW!

Other issues don’t even matter in comparison, but apparently, RC has contracted with a new excursion company. We like panoramic tours, but these were pretty minimal for the high cost. At one destination, the Compass reported one shuttle pick up place (same as drop-off). The actual pickup was about 7 long blocks away, which was difficult for the several mobility challenged shipmates. At many destinations, bathrooms required payment—of local currency. Some shops only took local currency, not euros. Those are things people need to know before getting on bus and actually the tour price should include the bathroom cost. One tour stop for bathroom was 7minute walk from bathrooms. Our tour had several mobility-challenged persons.

We have been on only three cruises and are not seasoned travelers, but the service and elegance RC touts took a big hit with their changes. As one person commented, they’ve been “Carnivalized”! That really summed up the opinion I was forming.
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Cabin Review

Cabin 8634
First cabin 9092, was larger than second suite. It had a larger balcony and full-sized sofa. Suite we moved to (8634) was much smaller with a loveseat. No offer to recompense the difference in cost or the inconvenience or the water issue.

Cabin 8634 had a great steward. Original cabin steward informed us our water issue was not his responsibility (after assuring us we should tell him of anything we needed). I get that it’s a maintenance issue, but he should have offered to call them when we reported the issue to him.
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