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Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 cruises.. We have never experienced such poor standard as our 36 days fromSingaporeto Southampton onQM2 . No management could spare the time to even acknowledge us. Only saw the Captain once at the welcome meeting where he simply smiled for a picture. Understand the not shaking hands but he could have use words to make us feel welcome. We have never been so long on a ship and not had any interaction with Officers. On the few occasions we encountered any officers they failed to even acknowledge our presence. Cunard well published dress code was blatantly ignored and staff failed to do anything about to. One evening I was came face to face with a passenger in hi pyjamas eating a plate of chips entering the theatre. Standard of dress is better maintained on a more casual ship. complaints about failure to maintain standard was not responded to by staff. Why did we bother to bring smart clothes for every evening ? 50% of the men is the theatre didn’t wear a jacket. In all our years cruising we have nevr seen fights over sunbeds until this trip. Policies were not enforced so people were frustrated. Everyone I spoke to was disappointed with the Cunard offer. Never again... any line but Cunard after this over priced cruise where we made the effort but others didn’t bother . The line just wanted to take our money .

Underwhelmed and disappointed

Queen Mary 2 (QM2) Cruise Review by dellalready

9 people found this helpful
Trip Details
Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 cruises..

We have never experienced such poor standard as our 36 days fromSingaporeto Southampton onQM2 .

No management could spare the time to even acknowledge us. Only saw the Captain once at the welcome meeting where he simply smiled for a picture. Understand the not shaking hands but he could have use words to make us feel welcome.

We have never been so long on a ship and not had any interaction with Officers. On the few occasions we encountered any officers they failed to even acknowledge our presence.

Cunard well published dress code was blatantly ignored and staff failed to do anything about to. One evening I was came face to face with a passenger in hi pyjamas eating a plate of chips entering the theatre. Standard of dress is better maintained on a more casual ship. complaints about failure to maintain standard was not responded to by staff. Why did we bother to bring smart clothes for every evening ? 50% of the men is the theatre didn’t wear a jacket. In all our years cruising we have nevr seen fights over sunbeds until this trip. Policies were not enforced so people were frustrated.

Everyone I spoke to was disappointed with the Cunard offer. Never again... any line but Cunard after this over priced cruise where we made the effort but others didn’t bother . The line just wanted to take our money .
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Cabin Review

Balcony
Cabin BC 11029
Reasonable sizecabin with balcony. Shower tray was ingrained with dirt and smelt musty with plastic shower curtain! Poor.
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins