We were disappointed with our Australia/New Zealand cruise for a couple of reasons: - the ship was dated, in good repair, but older looking. - we noticed an ongoing attempt to nickel and dime us along the way. Excursions were seriously marked up and to eat in a good dining room cost extra along with a list of things that were all extra. - a cruise employee stole our iPhone. Quite a worry and a hassle to deal with that. We discovered who took it because the person posted pictures of himself along with identifying information. - Holland America reimbursed us for our insurance deductible, but nothing else. Considering the time and hassle of the phone problem, they could have done better. Oh yes, they offered us a $200 discount on our next cruise, but no thanks! No next cruise with Holland America. There are better cruise ships out there.

Robbed by cruise employee

Zaandam Cruise Review by dlpenner

5 people found this helpful
Trip Details
  • Sail Date: January 2018
  • Destination: South America
  • Cabin Type: Large Outside Stateroom (fully obstructed view)
We were disappointed with our Australia/New Zealand cruise for a couple of reasons:

- the ship was dated, in good repair, but older looking.

- we noticed an ongoing attempt to nickel and dime us along the way. Excursions were seriously marked up and to eat in a good dining room cost extra along with a list of things that were all extra.

- a cruise employee stole our iPhone. Quite a worry and a hassle to deal with that. We discovered who took it because the person posted pictures of himself along with identifying information.

- Holland America reimbursed us for our insurance deductible, but nothing else. Considering the time and hassle of the phone problem, they could have done better.

Oh yes, they offered us a $200 discount on our next cruise, but no thanks! No next cruise with Holland America. There are better cruise ships out there.
dlpenner’s Full Rating Summary
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Cabin Review

Large Outside Stateroom (fully obstructed view)
Cabin HH 4069
Clean but dated.
Lower Promenade Deck Inside Cabins, Outside Cabins