Princess had initially refused to give us a 'real' refund for shore excursion that Princess cancelled. The last port of call Le Havre on the day before disembarkation, was cancelled due to high winds. Consequently the shore excursions at this port were cancelled and Princess would refund passengers for the cancelled excursions. As we had used onboard credits to purchase the excursions, what we got back from Princess was a 'non-refundable' credit, which must be used on this voyage. But we had no chance to spend it, all shops and boutiques on the ship were closed. This credit is of no value to us !! We spoke to the Passengers Services, they were no help, they told us to speak to Princess. We emailed Princess UK office (that is the address provided by the Passengers Services ) who in turn forwarded our email to Princess US office. A Customer Relations personnel called on May 15. She said that they would not refund us, nor transfer the credit to our future cruise, because that is their policy. We had a heated argument. I asked her if Princess is willing to lose a valued loyal customer over $178.00. She said that there's nothing she could do and that there's no higher level of management that could help me. I was not happy. I was ready to take this to social media to resolve this. She called back a while later and said our case would be under review by upper management. She called back a few days later to give us the good news. Princess did the right thing finally. They will transfer the credit to our future cruise credits.

We are happy that Princess did the right thing, finally. I would have ranked our cruise experience with a '4'. However, because of the hassle and stress that we had to go through to get our credits in the rightful way, I have to downgrade it to 3.

Royal Princess is a beautiful ship. We cruised with Regal before. Love both ships. Read more