Norwegian Getaway Review

Great Cruise, Poor Customer Service

Review for the Caribbean Cruise on Norwegian Getaway
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chrisc34
First Time Cruiser • Age 40s

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Sail Date: May 2018
Cabin: Aft-Facing Balcony Stateroom

The cruise itself was amazing. It was my first cruise and I can admit I really enjoyed myself. My boat offered many amenities. The service at the bar was slow most times. It seemed short staffed. 3000+ people on the cruise and 2 bar tenders at each bar causes a lot of frustration at times. The Sunset Bar bartender would not serve us 2 out of 7 days. The bartender would serve the people he was most familiar with and the people who tipped the most. Which left us without a drink because we were new. The house keeper that was assigned to my room was the absolute worst. Most days our room wasn't cleaned and he explained that if we left things out even a purse on the bed. He was not to touch any of our items so he didn't clean the room at all. Even if that's true. I understand. The last day of the trip the housekeeper knocked on the door around 920am and my room mate answered he immediately started yelling you have to go! Its time to get out the room. You suppose to be gone by 9. He then propped the door open with a door stopper. My other room mate and I were both naked and I was getting dressed and she had finished taking a shower. The felt very disrespected that someone would prop the door open while we were naked.I have NEVER been treated in such a manner. The disrespect I felt was horrific and my privacy was taken away. I reported the housekeeper and wrote a complaint. No one seem to care at all.

Cabin Review

Aft-Facing Balcony Stateroom

Cabin B1

The cabin was amazing. The space was nice. Plenty of room for three girls with many many things.

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