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Insignia Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
194 Reviews

In need of a lot of updating and maintenance!

Insignia Cruise Review by Lynn.R

15 people found this helpful
Trip Details
  • Sail Date: Apr 2018
  • Destination: Asia
  • Cabin Type: Penthouse Suite

We specifically chose this cruise because of the itinerary. We were expecting a wonderful experience but from the first night on board our expectations which started very high soon went downhill fast.

I was in the middle of cleaning my teeth when the water went off, no prior warning, it just stopped! After about 10 minutes it eventually came back but it was not clear and looked like coffee. I left the water running but it continued to be coffee coloured so eventually gave up and used the bottled water left in the room. Now this has happened in the past on other ships but usually a notification that the water is going to be turned off at a certain time is given. Just glad I was not in the shower!

I pulled the plug from the sink and the water came flooding out from the drain hole in the bathroom floor, this happened on quite a few occasions.

The ship broke down twice on the voyage but we did only miss one port of call due to being unable to tender.

Our cabin (or stateroom) was very comfortable and we did spend a lot of time in our cabin but the loungers on the balcony were very old and broken and not what I would have expected from this cruise line.

Once you start to look around you get the impression that money is not being spent on updating certain items like the loungers on deck, these were in desperate need of replacement and what you would find in a 2* hotel in Spain not a luxury cruise line.

The food in the Grand Dining room was also disappointing. The appetiser, soup and dessert usually were ok but the main course never seemed to come as you would expect and if you were vegetarian, the choice was very limited and sometimes absolutely disgraceful, even the waiter said “I would not recommend that you have the vegetarian option”!

The ship never arrived in port on time which meant that time ashore was shortened and on one occasion we lost three hours from our day ashore. The shore excursions were not always that good and were very, very expensive.

The entertainment is very repetitive, there were not enough guest speakers, we had two, one absolutely brilliant but the other one was a bit boring.

All in all if it was not for the very friendly and helpful staff which made our experience bearable we might have jumped ship early.

I could say more but I think you get the picture that we were very disappointed and I do not think we were the only ones. A comment made from a lady due to embark the ship at the last port of call was to look around the shops “if it keeps me from having to get on board that ship”!

We have no intention of going with this cruise line again.


Lynn.R's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Shore Excursions
Service
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Cabin Review

Penthouse Suite
Cabin PH2 8042

Our cabin was surprisingly comfortable, very spacious light and airy. We spent a lot of time in our cabin as the main public areas were not cosy and the chairs uncomfortable. Shame about the balcony loungers which needed replacing but this was the only letdown. Bathroom problems due to lack of maintenance.


Port & Shore Excursion Reviews

Huangyaguan Great Wall

This section of the wall looked like it had been recently built unlike other parts of the Great Wall.

View All 8 Huangyaguan Great Wall Reviews
Nagasaki Peace Park

The Peace Park was not as expected but the other parts of the tour were ok.

View All 26 Nagasaki Peace Park Reviews
Hiroshima Peace Memorial Park

A very interesting tour especially the museum.

View All 12 Hiroshima Peace Memorial Park Reviews
Miyajima Island Tour

An interesting visit to the island via ferry, time to explore alone after guided tour.

View All 5 Miyajima Island Tour Reviews
Kyoto

The Golden Temple was very crowded, too many people to make it uncomfortable.

Otherwise fairly interesting.

View All 7 Kyoto Reviews
Osaka

A fairly enjoyable tour.

View All 6 Osaka Reviews
Kagoshima

The Senganen Garden was well worth a visit, could have spent all day there, not enough time.

Manila

The Charms of old Manila could have been easily done on foot and taxi independently.

Bali

Unfortnately Bali has changed since we last visited. To get the true essence of Bali you need to escape inland.

Komodo Island

This was the worst tour. We walked for an hour and a half for no real reason in very hot and humid conditions. The dragons are around the waterhole. A shorter walk would have been far more comfortable and enjoyable. A lot of people struggled with the heat. Try doing it independently.

Darwin

We chose to do the Hop On, Hop Off bus tour but the bus is not air conditioned and it did get very hot. Otherwise a good tour.

Cairns

We did an independent tour flying over the Great Barrier Reef with Eagle Air. Would recommend this tour.

Cooktown

Unable to visit due to not being able to tender.

Brisbane

Again we booked an independent tour with River City Cruises. This is an excellent tour, commentary very descriptive and you can get food or just tea and coffee on board. Thoroughly recommend. Book on line.


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Lynn.R
1 Reviews Written
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