The old saying "you get what you pay for" does not apply to Viking. We paid for a high-end, upscale cruise and got a 3 star experience. At the price point paid I expect to get personalised service as has been experienced on other ships at this price point. It is the little things that make a big difference and Viking seem to be missing this point compared to similar cruise lines. If I had paid less I would have had lower expectations and possibly been satisfied with the service provided.
On the plus side, the ship was clean and spacious with plenty of areas for you to sit and relax. Decorated in Scandinavian style with lots of light timbers and shades of blues and taupes. The no kids, no casinos is a winning combination for me.
The crew were genuinely very nice people who worked hard to provide us with a great service. Disappointed the cabin steward did not get to know my preferred name in 3 weeks yet many of the restaurant staff did. This is one of the little things that make a difference.
Response from VikingS, Community Team
Cabin was on the small side especially when the beds are set as twin beds. Very little room at the end of the beds or to get to the closet.
Cabin was kept clean and fridge was restocked daily.
Bathroom was average with the usual amenities provided most of the time.
There was quite a bit to see in Le Havre and also catching the local bus to Honfleur was really good.