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We chose this cruise ship because we had trouble finding much choice is Greek Island cruises departing from Athens. The booking process was difficult as the cruise company did not respond easily to requests and confirmation and we phoned Greece twice to try to pay for the cruise from Australia. The company certainly seems disorganised in this respect. On arrival at the ship the security staff were overzealous about small knives and scissors, which had cleared customs several times prior to arrival there. The reception staff were rude and abrupt when questioned about why a suitcase was missing when it had been checked onto the ship. While waiting in reception a non-english speaking passenger approached the manager of the reception staff to enquire about something, The manager told this passenger to go away as she couldn't understand the passenger. I found this attitude offensive in the extreme, and when I later enquired about a different cabin as I was not happy with mine, I was told to wait 5 minutes, however after 30 minutes nothing had happened about my request and I was ignored by this reception clerk. it took 2 days for anything to happen regarding my request, then it became damage-control on the part of "reception" and we were finally offered a suitable cabin. The ship is in fairly worn condition in many aspects, the smoke from the exhausts penetrates the ship including restaurants and cabins quite often, and the shower recess in our original cabin was so small the bathroom floor flooded each time you had a shower, and the shower curtain stuck to your back while in the shower. There are very limited TV channels. We found all staff except the reception staff to be very friendly and helpful, the food was mostly very ordinary, the restaurants were slightly better however the cafeteria presented plenty of sad, limp food with virtually no changes to the breakfast menus. if you would like bacon and warm toast for breakfast-forget it. There was an omlet and waffle centre where fresh food was cooked while you waited, this was excellent. The entertainment was also excellent with a very skilled compere and cruise director. The range of drinks was also to our taste, and the wait staff were truly excellent. The excursions to the islands were particularly well organised and the process of leaving and returning to the ship was great, smooth and efficient. Despite the security staff being overzealous at the beginning of the voyage, there was very little checking of what the passengers decided to bring back onto the ship from excursions, this inconsistency is an annoying reflection of ship management. The WIFI offered was very expensive, and the threat of paying SatPhone charges if you made or received calls while well offshore seemed petty and officious. The drinks on board could be on an unlimited basis which I thought was good value, however if you wanted a small bottle of water it is more expensive than at an airport! If you are prepared to put up with surly staff in reception and some petty rules, this can be a reasonably enjoyable cruse.

Disappointing trip

Celestyal Crystal Cruise Review by ifor1

22 people found this helpful
Trip Details
We chose this cruise ship because we had trouble finding much choice is Greek Island cruises departing from Athens.

The booking process was difficult as the cruise company did not respond easily to requests and confirmation and we phoned Greece twice to try to pay for the cruise from Australia.

The company certainly seems disorganised in this respect.

On arrival at the ship the security staff were overzealous about small knives and scissors, which had cleared customs several times prior to arrival there.

The reception staff were rude and abrupt when questioned about why a suitcase was missing when it had been checked onto the ship.

While waiting in reception a non-english speaking passenger approached the manager of the reception staff to enquire about something, The manager told this passenger to go away as she couldn't understand the passenger.

I found this attitude offensive in the extreme, and when I later enquired about a different cabin as I was not happy with mine, I was told to wait 5 minutes, however after 30 minutes nothing had happened about my request and I was ignored by this reception clerk.

it took 2 days for anything to happen regarding my request, then it became damage-control on the part of "reception" and we were finally offered a suitable cabin.

The ship is in fairly worn condition in many aspects, the smoke from the exhausts penetrates the ship including restaurants and cabins quite often, and the shower recess in our original cabin was so small the bathroom floor flooded each time you had a shower, and the shower curtain stuck to your back while in the shower.

There are very limited TV channels. We found all staff except the reception staff to be very friendly and helpful, the food was mostly very ordinary, the restaurants were slightly better however the cafeteria presented plenty of sad, limp food with virtually no changes to the breakfast menus. if you would like bacon and warm toast for breakfast-forget it.

There was an omlet and waffle centre where fresh food was cooked while you waited, this was excellent.

The entertainment was also excellent with a very skilled compere and cruise director.

The range of drinks was also to our taste, and the wait staff were truly excellent.

The excursions to the islands were particularly well organised and the process of leaving and returning to the ship was great, smooth and efficient.

Despite the security staff being overzealous at the beginning of the voyage, there was very little checking of what the passengers decided to bring back onto the ship from excursions, this inconsistency is an annoying reflection of ship management.

The WIFI offered was very expensive, and the threat of paying SatPhone charges if you made or received calls while well offshore seemed petty and officious.

The drinks on board could be on an unlimited basis which I thought was good value, however if you wanted a small bottle of water it is more expensive than at an airport!

If you are prepared to put up with surly staff in reception and some petty rules, this can be a reasonably enjoyable cruse.
Celestyal Cruises 1, Passenger Services @Celestyal Cruises has responded
Thank you for taking the time to share your experience on board the Crystal. Every passenger’s feedback is of great value to us and your remarks will be forwarded to the appropriate departments. We hope to welcome you again on board our vessels.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
ifor1’s Full Rating Summary
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