• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Zaandam Review

4.0 / 5.0
Editor Rating
558 reviews
5 Awards

Problems abound on ship straight out of dry dock, good ports

Review for Zaandam to the Panama Canal & Central America
User Avatar
10+ Cruises • Age 50s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Apr 2018
Cabin: Large Ocean-View Stateroom

Spouse wanted to transit Panama Canal and this cruise was the right time, ports and price. However we found out Zaandam was coming out of dry dock for this cruise from Cruise Critic, not HAL. It was not ready. Our cabin reeked of construction adhesive for the while 23 days as the bathroom had been completely remodelled (looked great, smelled horrible but love the new shower which replaced the tub). The ventilation was hanging and the floor was covered with lumps of adhesive. A fine coating of dust covered the flat surfaces in the room, especially in the closets. Our toilet had issues of flushing fine and then overfilling, once flowing into the bathroom and flooding into the cabin. This seemed to be an issue in port. We became paranoid and would count to 5 once the flush took place to insure the overflow situation did not happen again so we could call immediately, although our phone did not always work.

The service in the main dining room was at best uneven. We spent many evenings at a table for 6 at anytime dining waiting for the main course to be served. It did not appear to have enough staff in the dining room. Waiters seemed to have 6-8 tables to work on by themselves with no staff to assist. Food was uneven. My lobster on the first gala night was undercooked but rather than wait another half hour for a new one and delay my dining partners, I said it wasn’t cooked. The Lido Market food was also just okay. The fresh items, such as salads and Asian food, were fresh and flavourful as were the cooked veggies, but the other offerings were hit and miss. Trying to figure out hiw to get served was frustrating as lines were often confusing and non existent, if the server liked you or knew you, they would serve you, otherwise you could get told to go back to the end of what appeared to be an arbitrary line. At least a few times I had to go back to the meat line when all I wanted were sides. With no signage, it was confusing.

The cruise director, who was moving to a new ship after this cruise was rarely present at the events we attended other than the beginning of the nightly shows. It wasn’t like many activities were ongoing during the day aside from an evening trivia which was emceed by the assistant cruise director as were most of the sports events. Cruise director seemed to loosen up toward the end of the cruise.

Cabin Review

Large Ocean-View Stateroom

Cabin H

The oceanview cabin was very spacious with plenty of storage and closet space. The newly remodelled bathroom was good with the shower replacing the bathtub (aside from the adhesive smell due to the remodel and toilet not flushing properly). The couch was comfortable while the bed was not. The TV was old as was the CD player. It was comfortable.

Port Reviews

Puerto Quetzal (Antigua)

Too hot to do anything than shopping at local arts pavilion,


Easy on and off ship,


Good city fior walking.

Puerto Vallarta

Port was close to Wal Mart and upscale mall and 30 minutes from water park for dolphin swim.

Cabo San Lucas

Definitely a tourist town with all the trappings of souvenirs, bars and restaurants.

50 Helpful Votes

Find a Zaandam Cruise from $599

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.