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Service staff in general are hard-working, cheerful, and concerned about providing a pleasant trip. We found some managers less thoughtful, sometimes uninterested. There were stupid mistakes like running out of Purell and not being able to find a spare for over 2 hours- that's a managerial error. Moving the dispenser is not a solution. F&B staff should check the coffee machine before Diamond cocktail hour begins. It happens every day, so why don't they learn. Everywhere on the ship the sound system was too loud, especially in the evenings. We went to the "service" desk, but no one ever changed the volume or to our knowledge, even checked. It drove us out of the bars and lounges and when I explained that to mgmt, someone just laughed. The guests were walking around in outdoor jackets and scarves, they didn't reduce the air-conditioning, so we went back to our rooms where we could control the temperature. Food was great and beautifully presented. Chefs and servers were uniformly friendly and informative. Many of the common areas could use a little touch-up paint. One customer stated that the boat had been ridden hard over the years and needed some TLC.

Hard-working staff *10*: poor management *-5*

Serenade of the Seas Cruise Review by 48Tweeter

1 person found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: Transatlantic
  • Cabin Type: Interior
Service staff in general are hard-working, cheerful, and concerned about providing a pleasant trip. We found some managers less thoughtful, sometimes uninterested. There were stupid mistakes like running out of Purell and not being able to find a spare for over 2 hours- that's a managerial error. Moving the dispenser is not a solution. F&B staff should check the coffee machine before Diamond cocktail hour begins. It happens every day, so why don't they learn.

Everywhere on the ship the sound system was too loud, especially in the evenings. We went to the "service" desk, but no one ever changed the volume or to our knowledge, even checked. It drove us out of the bars and lounges and when I explained that to mgmt, someone just laughed.

The guests were walking around in outdoor jackets and scarves, they didn't reduce the air-conditioning, so we went back to our rooms where we could control the temperature.

Food was great and beautifully presented. Chefs and servers were uniformly friendly and informative.

Many of the common areas could use a little touch-up paint. One customer stated that the boat had been ridden hard over the years and needed some TLC.
48Tweeter’s Full Rating Summary
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Cabin Review

Interior
Cabin 4V 7529
Immaculate. Foster Allan can make a room look neat in seconds. Like many other places on the ship, the cabin could use a dab of touch-up paint, but it was comfortable and we could control the temperature.
Plenty of storage areas.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews