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This cruse started in Seattle where we lived for many years. Its a fun city to explore if you have never been. I recommend you spend at least 2 days min. I've cruised with Norwegian 4 times now. The first three were lots of fun and well thought out by staff. This 4th cruse was not good from start to finish. Embarkation was about 2 hours late and the whole ship was checked into the terminal before boarding began. Disembarkation was late as well, times to leave the ship were delayed and the baggage claim was a total mess. After about 45 minutes searching for our bags we found them in a back room at the terminal with about 100 other pieces of luggage. With all the delays, we missed our shuttle to the airport. After waiting about an hour and a half at the terminal the shuttle company send a extra bus to collect about 12 of us. Once we got on the ship we realized,This ship was not ready to go. We were missing extras we paid in advanced of the cruse. There we no up to date records aboard the ship to confirm what we had paid for, and our printed itinerary's were not accepted as proof. Problems we experienced during the cruse. - The concierge app did not work first few days. -Gym had no staff and most equipment did nor work right. -Paid upgraded dinning was serving cold food, and all food came at random times. -Service was terrible at bars and pool area. Where was the staff? -We were competing with boat staff for seating while dinning and music selection at late night entertainment. I have never seen this before. -Tours were a joke. Example, captains choice snorkeling in Mexico, water was filthy, could see nothing and food was not presented. My wife would not even get into water. -The hop off and on bus tours were oversold. If you goy off, you could not get back on. We were told this is a training ship by the staff. If true, we should be aware of this when booking. This cruse should not be charging gratuities at full rate.

Somthing's wrong with this ship

Norwegian Sun Cruise Review by tomcat4tam

2 people found this helpful
Trip Details
This cruse started in Seattle where we lived for many years. Its a fun city to explore if you have never been. I recommend you spend at least 2 days min.

I've cruised with Norwegian 4 times now. The first three were lots of fun and well thought out by staff. This 4th cruse was not good from start to finish. Embarkation was about 2 hours late and the whole ship was checked into the terminal before boarding began. Disembarkation was late as well, times to leave the ship were delayed and the baggage claim was a total mess. After about 45 minutes searching for our bags we found them in a back room at the terminal with about 100 other pieces of luggage. With all the delays, we missed our shuttle to the airport. After waiting about an hour and a half at the terminal the shuttle company send a extra bus to collect about 12 of us.

Once we got on the ship we realized,This ship was not ready to go. We were missing extras we paid in advanced of the cruse. There we no up to date records aboard the ship to confirm what we had paid for, and our printed itinerary's were not accepted as proof.

Problems we experienced during the cruse.

- The concierge app did not work first few days.

-Gym had no staff and most equipment did nor work right.

-Paid upgraded dinning was serving cold food, and all food came at random times.

-Service was terrible at bars and pool area. Where was the staff?

-We were competing with boat staff for seating while dinning and music selection at late night entertainment. I have never seen this before.

-Tours were a joke. Example, captains choice snorkeling in Mexico, water was filthy, could see nothing and food was not presented. My wife would not even get into water. -The hop off and on bus tours were oversold. If you goy off, you could not get back on.

We were told this is a training ship by the staff. If true, we should be aware of this when booking. This cruse should not be charging gratuities at full rate.
tomcat4tam’s Full Rating Summary
Enrichment Activities
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Cabin Review

Mid-Ship Balcony
Cabin BA 0320
Cabin, -Door to balcony was missing seal and the wind howled at night, ..earplugs really! No cable first few nights. Calling package did not work the whole cruse. Front desk always had an excuse as to why is does not work.
Norway Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews