1. Home
  2. Cruise Reviews
  3. Viking Osfrid
My wife and I booked the Portugal's Rive of Gold (booking No 483693). We flied 21 hours from Australia to join the river cruise. On the first embarkation day, we were told that one of the engine failed. As a result, the river cruise turned into coach tours, and the ship Osfrid became our hotel. At first, a coach took us to Caldas De regos, a Portugal small town where the ship had docked. On the following days, we had to travel on the winding hill road 4 to 7 hours a day, and hurried back to sleep in the vessel. One day, the coach's air-condition stopped working at the inside temperature as hot as 84'F(29"C). We were very sick while one guest started vomiting. Meanwhile our veranda cabin 203 was on the middle deck, diesel stink and engine noise annoyed us all the times. We are totally dissatisfied with this cruise, and request for compensation. Although the manager promised at the meeting that their customer relations would contact us on this issue soon, we have not heard from them. We sent an email to Viking, there is no any response.

Terrible journey due to mechanical problems

Viking Osfrid Cruise Review by zhuanghu

4 people found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: Europe River
  • Cabin Type: Veranda
My wife and I booked the Portugal's Rive of Gold (booking No 483693). We flied 21 hours from Australia to join the river cruise. On the first embarkation day, we were told that one of the engine failed. As a result, the river cruise turned into coach tours, and the ship Osfrid became our hotel. At first, a coach took us to Caldas De regos, a Portugal small town where the ship had docked. On the following days, we had to travel on the winding hill road 4 to 7 hours a day, and hurried back to sleep in the vessel. One day, the coach's air-condition stopped working at the inside temperature as hot as 84'F(29"C). We were very sick while one guest started vomiting. Meanwhile our veranda cabin 203 was on the middle deck, diesel stink and engine noise annoyed us all the times. We are totally dissatisfied with this cruise, and request for compensation. Although the manager promised at the meeting that their customer relations would contact us on this issue soon, we have not heard from them. We sent an email to Viking, there is no any response.
Viking Cruises, Community Team has responded
We appreciate the opportunity to respond to your review, zhuanghu, and are sorry to learn of your displeasure with your recent voyage on the Douro river. We hear your disappointment with your stateroom, as well as the unplanned busing due to engine difficulties, and assure you that your comments have been recorded for review by our Executive Team. Zhuanghu, if you haven’t connected with us already, we would welcome the opportunity to discuss your concerns in more detail at TellUs@vikingcruises.com. We hope to hear from you, and wish you a pleasant day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
zhuanghu’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Viking Osfrid price drops
250,000+ people have entered their email

Cabin Review

Veranda
Cabin A 203
The cabin is filled with diesel smell and engine noise. The balcony door is too old to lock properly, that causes the air-condition stopping.
Upper Deck Balcony Cabins, Suite Cabins