From start to finish this cruise was a huge disappointment. We had sallied on the Emerald Princess before and love the ship. It is clear that Princess (parent Carnival Cruise Lines) have made an all out push to cut cost at the expense of service and quality. In my opinion they are ruining the “brand.” Princess is a shell of what it once was, and is no longer a cruise line I will sail on. As of today we have cancelled our future cruises with Princess and gladly relinquished the deposits we made.

• On the plus side, practically every person we encountered was kind, courteous, and helpful. No complaints with the staff (except the help desk where there main goal seems to be to just make you go away).

• We arrived at LAX for our Princess Transfer to the Cruise Terminal and were told by two octogenarians, one of whom barely spoke English, it was running about three hours late and that we could “walk” to the food court in the international terminal and get something to eat while we waited. When asked if we could just take a cab and get a refund we were told flatly no. Read more