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Regatta Review

4.5 / 5.0
Editor Rating
378 reviews
23 Awards

Port of calls cancelled and shortened, very poor customer relations service.

Review for Regatta to the Panama Canal & Central America
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shaggybone
6-10 Cruises • Age 70s

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Additional details

Sail Date: Mar 2018
Cabin: Deluxe Ocean View

We chose this cruise line and ship due to its small size (approx 650 passengers) and having gone on an extended and enjoyable cruise last year with them to New Zealand and Australia. This year's cruise from Honolulu to Miami was unfortunately very unpleasant.

I am writing this review to voice my and my wife's extreme disappointment concerning the above Regatta cruise which we recently completed. It started off on a sour note when we were forced at the last minute to delay our stateroom boarding by over four hours due to a medical issue suffered on the previous excursion in which over four passengers had come down with the norovirus. This required the entire boat to be continuously disinfected for the first seven days of our cruse. Although it did not affect any of our Hawaii destinations it certainly affected the level of on board service which was extremely slow and at times disorganized. We understand the necessity for the precautions which had to be taken to ensure there was not another outbreak but it still was a irritating issue to deal with.

However this is not the reason for this review. Our main complaint had to do with an issue which occurred after leaving the Hawaiian islands. During our sea cruise towards San Diego a passenger became ill which necessitated the ship being turned around and returned to Hawaii so the passenger could be air lifted to a medical facility. This caused an eventual 26 hour delay and some major changes to our remaining itinerary. As a result two of our remaining nine port calls were cancelled (Cabo San Lucas Puerto Quetzal) and a third (Corinto) was reduced in time from the nine hours to five. Two private tours we had booked had to be cancelled and others rearranged. The itinerary changes also added two additional sea cruising days (going from 11 to 13) to an already onerous amount. So basically of the nine remaining port calls we lost two entirely and half of a third.

Cabin Review

Deluxe Ocean View

Cabin C1

The cabin air conditioning was not working properly the first five days of our cruise. It was quite warm at night and uncomfortable to sleep. It took three different attempts on three different days for the ship's maintenance staff to finally solve the problem which turned out to be a defective thermostat. You would have thought that would have been one of the first things they would have checked on the first visit and indeed it took my suggestion to check it out before they finally did so on the third visit.

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