1. Home
  2. Cruise Reviews
  3. Celebrity Reflection
This cruise was selected since itinerary was good and previous Celebrity Cruise had been satisfactory. Do not book AIR with Celebrity. Celebrity staff are not trained and Celebrity only provide a bulk purchase AIR booking....don't look for any meaningful help. Also don't expect customer oriented resolution with after cruise issues. The Reflection is a beautiful ship. It has many high end stores but not much of interest to us. The entertainment was excellent. Daily enrichment was pretty sparse. We booked Aqua Class which includes a separate restaurant which was excellent in terms of service but not many of the evening menu items were appealing. We had lobster once on a 14 day cruise. The ship is extremely clean. The shore excursion staff provided little in the way of assistance for individual travellers. Their main effort was to sell their excursions. The gym was always crowed The usual crowd got up early in the morning and placed towels etc on pool deck chairs so there appeared to be few pool side chairs available. The deck crew did little to correct this. Our room was always clean and well maintained by a very friendly room stewart. Overall OK but I don't think I'll use Celebrity again and we cruise often.

Decent cruise; attentive staff; OK food; poor on shore customer service

Celebrity Reflection Cruise Review by Jimmmy

1 person found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: Transatlantic
  • Cabin Type: AquaClass
This cruise was selected since itinerary was good and previous Celebrity Cruise had been satisfactory.

Do not book AIR with Celebrity. Celebrity staff are not trained and Celebrity only provide a bulk purchase AIR booking....don't look for any meaningful help.

Also don't expect customer oriented resolution with after cruise issues.

The Reflection is a beautiful ship. It has many high end stores but not much of interest to us. The entertainment was excellent. Daily enrichment was pretty sparse. We booked Aqua Class which includes a separate restaurant which was excellent in terms of service but not many of the evening menu items were appealing. We had lobster once on a 14 day cruise. The ship is extremely clean.

The shore excursion staff provided little in the way of assistance for individual travellers. Their main effort was to sell their excursions.

The gym was always crowed

The usual crowd got up early in the morning and placed towels etc on pool deck chairs so there appeared to be few pool side chairs available. The deck crew did little to correct this.

Our room was always clean and well maintained by a very friendly room stewart.

Overall OK but I don't think I'll use Celebrity again and we cruise often.
Jimmmy’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Celebrity Reflection price drops
250,000+ people have entered their email

Cabin Review

AquaClass
Cabin A1
Very clean and well maintained by a friendly stewart,
Resort Deck Balcony Cabins, Suite Cabins