My husband and I wanted to do a transatlantic cruise to Europe from Miami since long time ago, and after trying many other cruise lines we decided to try Norwegian "Big Mistake" The ship was old, falling apart, rusty, the food was terrible, and the entertainment was not the best. The ship was understaffed, poorly trained, and the menus were the same every single day. If you do a cruise for 14 days you have to be creative. \ After being 7 days in the water we made our first stop in Ponta Delgada on a Sunday where almost everything was closed, and the Captain gave us 2 extra hours to be in that place. When we got to Lisbon they just stopped for a couple of hours, and it was not enough to see such an important and beautiful city. There was not variety of food, and the quality was poor. We tried the specialty restaurants and were not that great,but they also had the same menu every single day. We got offered an upgrade a few months before our trip and they asked us to put a bid for a mini suite or a family suite, we got the upgrade from the balcony to a mini suite and it was a total fiasco, the room was not that big and the distribution of the space was really bad, I am petite and skinny, and couldn't even move to adjust the clothing into the closet right next to the bed, the drawers for the extra clothing were broken, and the chairs inside the room were full of rust and one of them had a piece of the leg missing, when we made a complain they sent us a bottle of wine with 3 chocolate strawberries, and 2 dirty bathrobes "disgusting" The whole trip started with 4 hours of lines before boarding. Nobody says anything, and nobody knows nothing in there. I will be firing my travel agent after this trip. Never again with Norwegian.