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My friend and I chose this cruise because we really liked the itinerary and had read the reviews prior to booking. It was expensive, but had been on many cruises with other cruise lines and were happy to pay the cost for a luxury cruise. Ship - It didn't start well as, unlike other cruise lines the embarkation process was awful. At the terminal we had to initially wait off the ship on the quay in the sun for half an hour, then when we got onto the ship we had to wait another half hour in line to be checked in, this was about 2pm. We weren't allowed to register two credit cards (which was to prove to be a major problem later) as we wanted to each pay our own bills. The ship is 'tired' and really needs a refit, stained carpets, worn out chairs in the lounge etc. It just doesn't compare with other companies. Cabin - Our travel agent had booked twin beds and checked the day before that this would happen and was assured that this would be no problem. Nevertheless we didn't have twin beds, we went to reception and they assured us it would be dealt with, eventually at 6.30pm the beds were sorted. The cabin was fine, plenty of storage and clean, but basic. Dining - there are three restaurants, but you can only book to eat out in the French restaurant and the Candles restaurant (that is the only restaurant where you can eat on the deck). The food in all three was good, but not exceptional. The waiting staff were attentive and helpful. Entertainment and activities - The resident band and singer were talented and played a good variety of music, however if you wanted to dance they didn't start playing until 9.30pm which seemed late. We attended the fitness exercise classes at 7am and 5pm with Nathan, who was a lively instructor. We also went to a line-dancing class, that was rather a disaster because of no music and a temporary instructor. Service - though the staff were friendly, it felt that the whole trip was about 'selling' extras, unlike other cruises that we have been on everything was an extra. Drinks were very expensive unless you bought a drinks package! For example - if you wanted to drink wine it was $32 a day per person and with all drinks it was over $50 per day. There is no way that we would we drink that amount each day! The Spa treatments were also very costly and throughout treatments rather than being calm it was all about selling extras, cosmetics etc. Also we weren't aware that a service charge of 15% gets put on automatically everything - your fare, drinks, spa etc. We considered this was completely wrong, other cruise lines suggest what you should 'tip', gives you envelopes for cabin staff and all house keeping and then you can put it in a 'postbox' so that all staff can be included in any disbursements. In the small print when you get your bill they say that staff rely on the service charge money as part of their salary - this is wrong. I have a service business and there is no way would I put a compulsory service charge on my client's invoices. You can if you 'pressure' sign a form to have the service charges removed, which we did. Not having two credit cards registered proved enormously problematic and it took 5 long discussions with reception to try and obtain 2 separate correct bills despite us giving them all the information clearly laid out. It was extremely frustrating. Ports and shore excursions - All the ports were great and it was fun even when we had to use the tender. We did do some of the excursions, again expensive and certainly you could do the same things by going ashore and saving a lot of money.

Not a luxury ship

Wind Surf Cruise Review by PaulineRH

6 people found this helpful
Trip Details
My friend and I chose this cruise because we really liked the itinerary and had read the reviews prior to booking. It was expensive, but had been on many cruises with other cruise lines and were happy to pay the cost for a luxury cruise.

Ship - It didn't start well as, unlike other cruise lines the embarkation process was awful. At the terminal we had to initially wait off the ship on the quay in the sun for half an hour, then when we got onto the ship we had to wait another half hour in line to be checked in, this was about 2pm. We weren't allowed to register two credit cards (which was to prove to be a major problem later) as we wanted to each pay our own bills. The ship is 'tired' and really needs a refit, stained carpets, worn out chairs in the lounge etc. It just doesn't compare with other companies.

Cabin - Our travel agent had booked twin beds and checked the day before that this would happen and was assured that this would be no problem. Nevertheless we didn't have twin beds, we went to reception and they assured us it would be dealt with, eventually at 6.30pm the beds were sorted. The cabin was fine, plenty of storage and clean, but basic.

Dining - there are three restaurants, but you can only book to eat out in the French restaurant and the Candles restaurant (that is the only restaurant where you can eat on the deck). The food in all three was good, but not exceptional. The waiting staff were attentive and helpful.

Entertainment and activities - The resident band and singer were talented and played a good variety of music, however if you wanted to dance they didn't start playing until 9.30pm which seemed late. We attended the fitness exercise classes at 7am and 5pm with Nathan, who was a lively instructor. We also went to a line-dancing class, that was rather a disaster because of no music and a temporary instructor.

Service - though the staff were friendly, it felt that the whole trip was about 'selling' extras, unlike other cruises that we have been on everything was an extra. Drinks were very expensive unless you bought a drinks package! For example - if you wanted to drink wine it was $32 a day per person and with all drinks it was over $50 per day. There is no way that we would we drink that amount each day! The Spa treatments were also very costly and throughout treatments rather than being calm it was all about selling extras, cosmetics etc. Also we weren't aware that a service charge of 15% gets put on automatically everything - your fare, drinks, spa etc. We considered this was completely wrong, other cruise lines suggest what you should 'tip', gives you envelopes for cabin staff and all house keeping and then you can put it in a 'postbox' so that all staff can be included in any disbursements. In the small print when you get your bill they say that staff rely on the service charge money as part of their salary - this is wrong. I have a service business and there is no way would I put a compulsory service charge on my client's invoices. You can if you 'pressure' sign a form to have the service charges removed, which we did.

Not having two credit cards registered proved enormously problematic and it took 5 long discussions with reception to try and obtain 2 separate correct bills despite us giving them all the information clearly laid out. It was extremely frustrating.

Ports and shore excursions - All the ports were great and it was fun even when we had to use the tender. We did do some of the excursions, again expensive and certainly you could do the same things by going ashore and saving a lot of money.
PaulineRH’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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