Norwegian Star Cruise Review by teamflames
- Sail Date: April 2018
- Destination: Transatlantic
- Cabin Type: Obstructed Oceanview
The transitioning between the 2 cruises was unbelievably poor, various mistakes in the presentation, the most basic being we had to be off the ship before 10am but were due to meet at 10.30am???? Could only access new safe after 10am but nobodys cards worked. More than 100 passengers were in this situation and I spoke to at least half of them and all were shocked how poorly it was handled.
Getting off to explore Miami, the queues were more than 2 hours long.
Won't say too much about the ship as all in my last review. It is going into dry dock post this cruise. Poorly designed.
This sailing was full and the ship felt very crowded, cooler temperatures meant less people outside and there is a lack of indoor public spaces - no crows nest nor an aft facing public area. With only the starboard side of deck 7 available to transition from Stardust to Spinnakers and the average age being mid 70's it was very difficult to move about.
Cabin - we had an obstructed ocean view. 2 small windows. It was noticeably larger than our previous inside cabin although the bathroom was smaller. Attendant did a good job.
Dining - many options and the quality has improved immensely. Met the executive chef Noriel who was a lovely man who took his job seriously. Huge queues to get into the MDR's for the first half of the cruise as everyone dining at the same time, we often gave up and went to Osheehans. Service once inside was very good.
Cagneys very good if you eat at a reasonable time, the latter seatings feel rushed and the service drops away. Teppayaki excellent. Bistro - the best. Ginza- just ok but nice to have an alternative. O'sheehans - best place on the ship.
Activities a plenty and the staff try really hard (execution could be a little clumsy). Such a shame how many passengers yelled at trivia hosts and complained - these events are supposed to be fun not serious. Anytime we won people accused us of cheating - why? there are no prizes??
Actually, while we met some wonderful people and made great friends the overall vibe of the ship felt tense to me. A lot of rude behaviour, people cutting lines, people arriving late to shows and then standing in front of others and blocking views, witnessed several arguments and threats of violence (elderly people). Quite shocking compared to how jovial the PC cruise was.
Entertainment - quality of the cruise cast was very good, shows were typical and needed live orchestra. Variety of guest entertainers was good, quality was standard with the Knights vocal group being outstanding.
Guest relations - the worst we have ever experienced. One man questioned who I was sharing my cabin with, refused to believe she was my wife as her surname is different (why does it matter what our marital status is anyway!). Many didn't know basic policy. Taxes were incorrectly applied to beverage package drinks despite beverage management expressly telling them otherwise. Bills often wrong, took days to fix.
Internet - a complete joke unless late at night. Manager a pure bald faced liar who would only help those of the opposite sex.
Ports - what is the point at arriving in Spanish ports at 6am and leaving at 2pm?? What are you going to achieve? Why the rush to always leave early especially when we were often late? Why did we need to arrive into Barcelona at 5am? Clearly they wanted to get to dry dock quickly. Regular problems with gangways meant delays in every port. Lucky we cruise more for the onboard experience than the offshore - if this were important to me I definitely would not use NCL who always have shorter time in port and the worst port berthings.
Disembarkation - like the previous cruise a complete debacle. Walk off supposed to have been completed by 8.30am was 2 hours delayed. Captain blamed every port for the delays but when they were this consistent it is hard to believe.
Overall, had a great time because it is hard not to when vacationing and especially on a cruise where everything is done for you. Weather was great, ocean was calm, majority of staff were excellent. Cabin was comfortable. Activities and entertainment a plenty. However beneath this good time were clear issues with itinerary, arrivals and departures from ports and guest relations.
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