Ads say best staff,best food, however, food was great, staff especially cabin stewards didnt clean well, didnt speak good english to answer questions,carpets filthy,used vacs cheap carried germs cabin to cabin from exhaust not filtered. Put clean towels on toilet seat,used same cloth every cabin clean sinks, put it in bucket with toilet brush. Cafe staff took plates held by sick passengers and then took your plate passing germs all over ship. Many passengers got sick first week, more later. Strong chemicals used linens affected many people maybe mixed bleach and ammonia products produced breathing issues & coughing many people. Reception young not helpful at all. ads abt quality of staff lies, carnival! even better and ships cleaner. Back to celebrity and holland america where cabins clean, and staff helpful and well trained, most riveria staff not trained, useless. Entertainment sparse and workshops small enrollment couldnt get in. Unfriendly crew and staff mostly. Seemed nobody cared about passengers. Full of themselves and didnt know their jobs very well especially reception staff. Cabin stewards very dirty way to clean and unhealthy for passengers. Dusty, pollen filled cabins seemed long time since good thorough cleaning. Public rooms much better. Poor Hygiene issues rampant in terrace cafe handling your plates and everyone elses after you got them from buffet, and cabin cleaning barely surface only and created unhealthy environment in cabins.untrained in good hygiene cleaning cabin to cabin. Made people sick. 2nd week very obvious how many now sick and coughing. Seems most focus public rooms. Which many couldnt enjoy due to cabin hygiene issues making sick. Too many staff in terrace cafe every 5 min. a Different person interrupting ask if wanted water etc. Should assign stations. Very intrusive. Food was good, no one serving smiled. Speciality restaurant staff good. Dining room too intrusive constantly. Ships crew seemed to not like their jobs. Not happy or smiling. Store staff rude and never smiled either. Felt whole trip no connection with any staff which usually have on other lines. String quartet great, was only good entertainment other than piano and production musical. Overall very disappointed. Wont go oceania again suggest instead os so many high cost brochures sent out use money get good cleaning materials, and for training and hiring better qualified crew and staff. .too many cruises with too many sick people for a reason. Hygiene problems huge.

Very disappointed

Riviera Cruise Review by Margan

17 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Around the World
  • Cabin Type: Concierge Level
Ads say best staff,best food, however, food was great, staff especially cabin stewards didnt clean well, didnt speak good english to answer questions,carpets filthy,used vacs cheap carried germs cabin to cabin from exhaust not filtered. Put clean towels on toilet seat,used same cloth every cabin clean sinks, put it in bucket with toilet brush. Cafe staff took plates held by sick passengers and then took your plate passing germs all over ship. Many passengers got sick first week, more later. Strong chemicals used linens affected many people maybe mixed bleach and ammonia products produced breathing issues & coughing many people. Reception young not helpful at all. ads abt quality of staff lies, carnival! even better and ships cleaner. Back to celebrity and holland america where cabins clean, and staff helpful and well trained, most riveria staff not trained, useless. Entertainment sparse and workshops small enrollment couldnt get in. Unfriendly crew and staff mostly. Seemed nobody cared about passengers. Full of themselves and didnt know their jobs very well especially reception staff. Cabin stewards very dirty way to clean and unhealthy for passengers. Dusty, pollen filled cabins seemed long time since good thorough cleaning. Public rooms much better. Poor Hygiene issues rampant in terrace cafe handling your plates and everyone elses after you got them from buffet, and cabin cleaning barely surface only and created unhealthy environment in cabins.untrained in good hygiene cleaning cabin to cabin. Made people sick. 2nd week very obvious how many now sick and coughing. Seems most focus public rooms. Which many couldnt enjoy due to cabin hygiene issues making sick. Too many staff in terrace cafe every 5 min. a Different person interrupting ask if wanted water etc. Should assign stations. Very intrusive. Food was good, no one serving smiled. Speciality restaurant staff good. Dining room too intrusive constantly. Ships crew seemed to not like their jobs. Not happy or smiling. Store staff rude and never smiled either. Felt whole trip no connection with any staff which usually have on other lines. String quartet great, was only good entertainment other than piano and production musical. Overall very disappointed. Wont go oceania again suggest instead os so many high cost brochures sent out use money get good cleaning materials, and for training and hiring better qualified crew and staff. .too many cruises with too many sick people for a reason. Hygiene problems huge.
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Cabin Review

Concierge Level
Cabin A3
Dirty. Dusty. Full of pollen from past cruises. Headboard dirty. Staff used cheap vacs that spewed dust and germs cabin to cabin. Linens full of irritants. Staff cleaned in very poor hygiene ways, using same cloth clean toilet seat and sinks, cabin to cabin.lot of sick people as a result.awful.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins