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We chose this cruise because it was included in our Wyndham timeshare package. Boarding the ship started one hour late, which created a line of passengers snaking for 3 blocks in the searing sun with no bathrooms. During the check-in process no one could explain our "priority embarkation / disembarkation" benefit as listed on our ticket. Upon arriving on the boat, our VIP reservation was not recognized because we had an internal cabin. After a long wait with the concierge and showing VIP on our tickets, they reluctantly gave us our strawberries, wine, VIP recognition. We wanted to enjoy the various hot tub spas available on deck 15, but to our dismay they were all quite cold with cold bubbles. We also quickly learned that the cruise was catered to 2 groups: a younger crowd only on board to drink and gamble, and an older crowd on an extended vacation from Florida to Europe. The shore excursions were an absolute fiasco. Gathering for disembarkation was completely disorganized, not ADA compliant, 100% of the time late to disembark. One tour was scheduled to leave at 0800, and we did not leave the ship until 1030. This late departure was caused by the crew not launching enough ferry boats to shore. The shore excursion descriptions did not mention the lack of wheelchair access, disabled access, and walking over uneven or severely inclined terrain. There were several excursions, namely Pompeii and Rome where the elderly on the tour were physically unable to complete the tour. One every tour, there were at least 2 patrons that needed significant assistance getting into the bus. One one tour, an elderly lady fell out of the buss because she could not step safely from the last step to the pavement, leaving the bus. At every turn, it seemed like the crew had no idea what they were doing. There were voices of panic on the walkie talkies almost constantly. The musical Priscilla of the Desert, was not appropriate for the audience on the cruise. About 30 minutes into the performance, about 2/3 of the crowd walked out. If I would have known that it was a gay pride performance, I would have never attended. The constant announcements morning and night from both the captain and the "Cruise Director" were intrusive and exceedingly loud. They also offered not useful information during their announcements. The elevator wait time was, on average, 25 minutes throughout the cruise (yes, I timed it; I'm an industrial engineer). Wait times were even worse on days where there was disembarkation. Many times you had to get on an elevator going the wrong direction just to get to the desired deck eventually. "Haven" members abused the "priority" service on the elevators, reducing capacity through poor utilization. Contributing to the capacity issue was the fact that only 2 of 4 elevators showed movement at any given time. The floor and movement of the elevators were displayed atop of each elevator door.

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Norwegian Epic Cruise Review by davidjnowak

3 people found this helpful
Trip Details
We chose this cruise because it was included in our Wyndham timeshare package.

Boarding the ship started one hour late, which created a line of passengers snaking for 3 blocks in the searing sun with no bathrooms. During the check-in process no one could explain our "priority embarkation / disembarkation" benefit as listed on our ticket. Upon arriving on the boat, our VIP reservation was not recognized because we had an internal cabin. After a long wait with the concierge and showing VIP on our tickets, they reluctantly gave us our strawberries, wine, VIP recognition. We wanted to enjoy the various hot tub spas available on deck 15, but to our dismay they were all quite cold with cold bubbles. We also quickly learned that the cruise was catered to 2 groups: a younger crowd only on board to drink and gamble, and an older crowd on an extended vacation from Florida to Europe.

The shore excursions were an absolute fiasco. Gathering for disembarkation was completely disorganized, not ADA compliant, 100% of the time late to disembark. One tour was scheduled to leave at 0800, and we did not leave the ship until 1030. This late departure was caused by the crew not launching enough ferry boats to shore. The shore excursion descriptions did not mention the lack of wheelchair access, disabled access, and walking over uneven or severely inclined terrain. There were several excursions, namely Pompeii and Rome where the elderly on the tour were physically unable to complete the tour. One every tour, there were at least 2 patrons that needed significant assistance getting into the bus. One one tour, an elderly lady fell out of the buss because she could not step safely from the last step to the pavement, leaving the bus. At every turn, it seemed like the crew had no idea what they were doing. There were voices of panic on the walkie talkies almost constantly.

The musical Priscilla of the Desert, was not appropriate for the audience on the cruise. About 30 minutes into the performance, about 2/3 of the crowd walked out. If I would have known that it was a gay pride performance, I would have never attended. The constant announcements morning and night from both the captain and the "Cruise Director" were intrusive and exceedingly loud. They also offered not useful information during their announcements. The elevator wait time was, on average, 25 minutes throughout the cruise (yes, I timed it; I'm an industrial engineer). Wait times were even worse on days where there was disembarkation. Many times you had to get on an elevator going the wrong direction just to get to the desired deck eventually. "Haven" members abused the "priority" service on the elevators, reducing capacity through poor utilization. Contributing to the capacity issue was the fact that only 2 of 4 elevators showed movement at any given time. The floor and movement of the elevators were displayed atop of each elevator door.
davidjnowak’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Entertainment
Cabin
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Shore Excursions
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Cabin Review

Inside
Cabin IF 10030
The cabin was sufficient with sufficient cabinet and closet space. The lighting in the cabin was woefully inadequate. We were forced to use cell phone flashlights in addition to all the cabin lights on to do our morning routines. The toilet was obnoxiously loud when flushed as well.
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • City Tour
    The tour guide was awful. She did not speak English well enough to understand what was being said. She did not say whether the thing she was talking about was ahead, left, or right of the bus. The bus would park, but she would not tell us where to walk to. She did not provide any maps for when she just let us wander around. She constantly struggled with the intercom system. And, lastly, she complained throughout the entire tour. She complained about the railroad workers, their strike, how much they get paid, how much time the get off, and their pensions compared to her situation. Then the went on about how she needed to drive 3 hours inland for her tours the next day. Then she complained about the French president. Then she complained about the poor, pointed out the housing blocks for the poor, and said poor people were lazy and spent all day at the beach while she worked. Bitter old lady!
    View All 26 City Tour Reviews
  • Pompeii Walking Tour
    I really enjoyed it, but the elderly people that were on the tour were not able to walk the streets and steep inclines, which delayed the tour and we missed seeing parts of the city.
    View All 433 Pompeii Walking Tour Reviews
  • City Tour
    The tour started great, but was derailed when we arrived at the Vatican. The tour guide was denied entrance while other tours without an appointment were allowed to go ahead of us. We arrived at the boat over an hour after "anchors away".
    View All 312 City Tour Reviews