We chose this cruise as we had heard from various people that MSC offered a cruise experience like no other. They were correct it was a cruise like no other and one we do not wish to repeat.
MSC make a great fuss in the brochure about 'Matching the status of another cruise company and giving you the equivalent in their loyalty programme' Nothing could be further from the truth we are both Diamond Members from Royal Caribbean. We were supposed to receive their top level which was a 'Black Card' as well as 5% off the cruise price. Clearly they ran out of Black Cards and the 5% vaporised as neither 'benefit' materialised before embarkation.
The so called 'Aurea Experience Balcony Cabin' was so cramped you couldn't swing a cat in it, the hit and miss interactive TV was small. All movies were pay per view at 7 euros each.
There was no milk in the cabin only a creamer. The dear cabin steward informed us that only room service would provide the milk, he omitted to mention the most important bit of information, we were CHARGED for a jug of milk 1.27 euros!
It gets worse. The menus in both the Sahara cafe and main dining rooms were identical, my wife ordered Eggs Benedict for breakfast in the dining room this was inedible. The muffin wasn't even toasted, the egg was rock hard, the ham just a piece of fat, the sauce had way too much vinegar in it and was too soupy. I had the 'bacon and fried eggs'. bacon was fatty and overcooked and the eggs not even set. This too was left. The waiters clearly didn't know anything about the food coming out of the kitchen. According to the menu the Head Chef was English, this gentleman would have been booted off the Masterchef competition at the first outing.
As 80% of the passengers were German the menu gravitated towards their cuisine. In the Sahara cafe no help was afforded to my wife who needed to use a wheelchair the staff just stood and watched as we struggled to locate a suitable table. Clearing used plates from tables was apparently beyond their capability.
We discovered that this Cruise company operate a sea going taxi service with passengers getting on at Le Havre and getting off. The same happened at Zeebrugge, Amsterdam,Hamburg and Southampton.
We had carefully chosen excursions so that my wife in a wheelchair could be pushed by me on level ground. NO CHANCE! The first excursion in Le Havre was changed and no one had the courtesy to mention this as we collected the tickets, the 'new' excursion revolved around a 2.5 hour walk round Le Havre over uneven bumpy ground. We were forced to sit in a cafe for 2.5 hours near the coach pay 9.80 euros for two small coffees and wait for the return of mainly German passengers and a similar debacle occurred in Amsterdam when we informed by the tour guide that the canal cruise involved a 600 yard round trip walk, we declined and returned to ship. The so called Priority Disembarkation at Southampton was a joke!. The ship was an hour late arriving missed its berth slot and ended at another berth about a quarter of a mile away this meant that passengers were getting off as well as those going on excursions. Finally we got onto a courtesy coach for transferring to our car park.
Would we use MSC Magnifica again? Not if this cruise company was the last one on Planet Earth. In all our years spent cruising since 1989 this was without doubt the worst cruise experience of all. We would say to anybody contemplating using this company particularly with mobility issues and who want to eat well, don't bother. Customer care is clearly off the agenda along with the service which is non existent
Smaller cabin than an ocean view on P & O Oriana. Small hit & miss interactive television. No complimentary toiletries. Very few coat hangers. No milk available for a cup of tea only creamer. we were charged for a jug of milk 1.27 euros by room service because the cabin steward didn't have access to little pots of milk, strange that!
This is our home port and well organised
Two of the places on the excursion we had done with another cruise line, the highlight was the chocolate factory.View All 32 City Tour Reviews
Due to the condition of my wife's foot we were unable to leave the ship, in order to receive a refund a medical certificate costing 50 euros was required, however the refund would only be 50%. Another great deal from MSC!
Customer care didn't exist as my wife hurt her foot descending from the coach as the driver forgot to lower the suspension. The tour guide omitted to mention that the walk to the canal boat was a 600 yard round trip impossible in wheelchair, there were no guarantees that access to the boat would be safe for some one like my wife. We declined and returned to the shipView All 311 Canal Tour Reviews
The cruise company changed the excursion without informing us, we discovered with horror that the 'new excursion' now included 2.5 walking tour, this was impossible for us as my wife was in a wheelchair. We couldn't stay on the coach and instead spent 2.5 hours in a local cafe, got ripped off by having to pay 9.80 euros for two small coffeesView All 53 Honfleur Reviews