I have cruised with tui for many years but this has to be one that I can stay will stick in my mind for the wrong reason.
Getting to the ship was as usual very good as you would expect with marella cruises from leaving Manchester to arrival in Montego Bay.
Could not fault cabin very good as usual, but when you go for evening meal in 47 Restuarant here is where it falls down. Firstly the waiters lean across table to serve other dinners on table,rather than by your side as with normal Restuarants, If you have steak for an evening meal don't expect steak knife cut through with blunt knife, you are not offered tea and coffee now you have to ask.
The second day was good easy to get sun bed no worries. I took two evening shirts for formal nights but did not wear because on the evening of dress to impress I had a quick look over the Atriaum balcony and what I saw changed my mind, I was going to wear my formal wear but when people are wearing shorts and bathing wear why bother. I make my way again to 47 Restuarant that evening and was dressed with shirt bow tie trousers and shoes so as far as I was concerned smart but then dinners walk in in shorts open toed sandals so why bother. After evening meal went for walk on ship and easy to get to other areas through Broadway shops good quality into show lounge. Here maybe the show team are new but not the best I've seen I am sure they will get better. After show of to venue bar for game shows very good and funny entertainment team were very good. After shows of to love room where the casino was and again could not fault. If you are still hungry in the evening then go to Glasshouse and get a good evening buffet recommend the curry.
The service in all areas was great and the waiters are very friendly and if you go often even rember what you drink which is amazing.
The ship is very good indeed and unfortunately had to visit medical centre because my wife became ill, these people really do care and look after you, if it's an insurance claim don't worry they sort out the whole thing. To them I send a big thank you.
So all in all here are my main points about this cruise,
1....Think about how waiters serve meals and correct utensils for meal
2....Think about dress code and monitor it
Hopefully these can be improved, I realise I could have gone to Islands which is self service but I like to be served in evening.
Let's hope things do improve am on discovery in December so hope for better things.
Excellent cabin no faults can be found with this house keeping excellent