A disastrous holiday from start to finish. Charter flight from Orly Aiport was exhausting. One would expect a staff representing Ponant to be at a designated Meeting Place but we were told the flight would be advertised on the Departure Boards with check in details so need for signage or staff - there wasn't any information airport staff weren't sure. We finally found the charter flight check in ( in the basement) by accident. Flight delayed but no information at the gates as to expected time, no seating at the gates - sat on the floor. At our destination we were met by staff taken on a city tour with all 4 buses arriving at the wharf simultaneuosly. No assistnace with luggage, we queued in the rain for 45 minutes as the captain and his hotel manager stood at the top of the gang plank and welcomed each passenger. No regard for us getting wet, no beverages offered and no seating whilst we waited on wharf.
Excursion staff and accessibilty to details: Poor
Expedition Staff: Rude
Waitstaff: Rude in both the dining room and Observation Deck Bar
Food: Variety: reasonable
Main Dining Room: Food served luke warm
Alcohol: Wine of the day - if you preferred the wine served the previous day - "not available tonight" bad luck
Organisation of Shore excursions: Chaotic
Overall staff never greeted you on approach. They appeared to be disgruntled employees.
We have traveeld on many cruise ship lines of various categoriesand have never been treated with such rudeness. Never again