We have been cruising for over 35 years, and never have we had a bad cruise, till now.
We have cruised with Costa before on many of their ships, so we were under no illusion it would be noisy, particularly as it was a large ship, however, it was only a 7 nighter and it was going were we wanted it to, so we thought we'd make the most of it.
Our first impression of the ship was very favourable, it was a beautiful high tech ship. The cabins were very comfortable and the staff were very good and tried to please where they could. The shows too were a very good standard, and that was were the pluses ended.
I'll list the negatives which sadly far outweighed the pluses:
1. There was very little seating around public areas for such a large number of people.
2. No cultural activities, not even on sea days.
3. The food in the restaurants was mediocre with very little choice in the buffet and the
quality was not brilliant.
4. The wine packages were very restrictive and the selection of wines on offer on these
packages were not of good quality.
5. Worst of all was the hygiene, or lack of. This was evident at the entrance to
restaurants as the sanitising gel was hardly used. Even if you did use it as we did, it
was rendered null and void by the waiters who handed you a tablet to sign for the
After a few days, my wife and I ended up in the hospital with food poisoning, and by the looks of it, many people were affected too as the hospital was very busy. Some passengers on our table were also sick.
We have a policy of never eating or drinking outside the ships precisely to avoid getting sick and spoiling our holiday, but this time, after 35 years of cruising, we got sick with food on board. Never, never again will we go on one of these cruises again, even if they were to be given to us free.
The cabin was very comfortable and ample and well set out as with any ship of this category, more than sufficient for for our needs. The cabin steward was very attentive although he was very overworked as MSC had removed his assistant but still expected him to service the same number of cabins. The result was that sometimes the cabin was not made up till well into the afternoon.