In August 2017, my wife and I cruised with MSC on the Divina. Our experience was one of exemplary service and professionalism. This past cruise was the driving factor behind our decision to cruise on the Seaside. We were so impressed with our time on Divina that we brought friends with us for the Seaside cruise. Not only was our time on the Seaside horrific to say the least, but also extremely embarrassing for both my wife and I as our friends experienced the same substandard quality after we had spoken so highly of MSC.

Embarkation was done well. We were quickly on the ship with a minimal wait time. This was the first and one of the only positive experiences. Short of the ship sinking, I expect almost everything to go wrong on day one. I understand how hectic it is and give little thought to problems and frustration.

At dinner, on day one, my wife asked a question of the Maitre D and his response was short as he snapped at her that this was day one. While unprofessional, we wrote this off to being day one frustrations. My second experience with the Maitre D was the final day of the cruise. I was served yet another dish of old seafood. I brought this to his attention, to which he picked up the dish and walked away. In full view of our friends, he began mocking me and laughing. This was not behavior I would expect from someone in a leadership position and had he been any one of my employees to mock a complaint by a customer, I would have fired him on the spot. Read more