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Crown Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
2,116 Reviews

PRINCESS CRUISES DO NOT CARE FOR THE PASSENGERS

Crown Princess Cruise Review by zzrealtor

8 people found this helpful
Trip Details
  • Sail Date: Apr 2018
  • Destination: Transatlantic
  • Cabin Type: Mini-Suite with Balcony

My husband and I travel quiet often. Love cruises but this one was the worse. We booked the 25 days, Ft. Lauderdale - Rome. Bad from the start. We were notified to be at the terminal at 2 PM., so we did. They had us sitting on very uncomfortable chairs until 6 PM. Had no idea why, never a reason, never an apology. The next day, the Captain offered us a free glass of wine (cheap one) for the inconvenience. The story continues: Will not get on a Princess ever again. Except for 3 days, the food at the main restaurant was "cafeteria quality". Juice and regular coffee only free during breakfast hours. After that, $$$$. We had a mini-suite D202, and for one whole week, we kept reporting that the bathtub was clogged. It took one week to repair it. The quality of the soap, shampoo,etc, provided was terrible. We had to buy toiletries at the first port we touched. They had the worse entertainment ever and on booked excursions, on each one, they made us wait on the designated meeting place for one and a half hour before moving on. They even played some video clips (advertisement) to keep us calm. You get up at 6 AM to be there on time and then, they waste 2 hours of our time with no explanation. We purchased the maximum Internet plan. I believe is 600 minutes, well, we consumed all of them TRYING to connect to the system. The worse Internet system I have experienced on a ship. We feel that they had no respect for the passengers. NEVER AGAIN. By the way, we paid for a balcony mini suite. D202.


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Cabin Review

Mini-Suite with Balcony
Cabin ME D202

Space was fine. Sofa was filthy with spots. After our report, they came to clean it on day 10th. Bathtub clogged since arrival, they fixed it on day 8th. Cabin steward was very good and we had fresh towels and ice, all the time.


Port & Shore Excursion Reviews

City Tour

On every tour, we had to wake up at 6 AM to gather by 8 AM on the designated area. Each time, we had to wait from 1 to 2 hours before we could leave the ship. On one occasion, they even played clips (advertisement for the ship) to keep us calm. On one port, Katakolon, Greece, the captain decided not to dock, which was fine and we used the ship boats to reach land; well, on the return, the captain decided to use ONLY TWO of the boats. The line to enter the ship at 3 o'clock was 10 blocks long UNDER a very hot sun. There was no cover anywhere. People, older ones, were at the point of passing out. It was so bad, that they started bringing cups of water to the lines. It was the worse situation possible, thanks to the captain that did not want to put more than those TWO boats.

View All 60 City Tour Reviews

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zzrealtor
1 Reviews Written
8 Helpful Votes
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