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This trip was my husband and I's very delayed honeymoon. It took us 2 years but we finally saved up enough to do this cruise with a Balcony and couldn't wait. We both have extremely high stress jobs with not a long life expectancy after the age of 56, so we try and take measures to increase our life expectancy when we retire. I booked everything except my flights through Norwegian. We stayed in Rome for 2 days at a hotel that Norwegian booked. We booked our transfers through them, I was told I didn't have to worry about anything except my flights. I read all of my paperwork, and then re-read it the day before we left. I noticed that when it said hotel shuttle from the airport I would receive more information about it. I never received any information about the airport shuttle. When I called Norwegian they told me that I had to talk to the hotel, they had nothing to do with it. When I called the hotel they told me there was no shuttle. So we took a taxi, that cost $180 Euros (we are American). When we get to the hotel we see that there was a shuttle from the airport that was $15 per person, but you had to call within 24 hours ahead to schedule it. Norwegian never informed us of this. Another couple we talked to said they booked everything through Norwegian and their point of contact scheduled their shuttle for them. I contacted Norwegian about this, received an email stating they will be in touch with me and still hasn't been in touch with me. Embarkation and disembarkation went smooth and might be one of the fastest experiences I have had on a cruise line. The ship was old, small and not a lot to do. We went on a shore excursion with every port. The ports were amazing, and we enjoyed all of the shore excursions except in Olympia. We decided to splurge and do Ultimate Olympia. It was $229 a person for a 6 hour tour that included a meal. There was another similar excursion called Best of Olympia which was $139 a person, was 5 hours long and included a snack. My husband has always wanted to go to Olympia so we decided to go big there. Ultimate Olympia is exactly the same as Best of Olympia. We left the port after one of the Best of Olympia groups, our tour guide left without a person so when we got to Olympia ruins we had to wait for that bus to show up. After 45 minutes of waiting around not doing a thing we finally were able to meet up with the other person and get her set up with everything. The ruins was CROWDED with tons of tours, a lot of them being from the ship so we experienced the ruins with Best of Olympia. We were at the museum with the groups in Best of Olympia. We left the ruins before other groups did to go to the restaurant. We had the same meal as Best of Olympia and then we left before they did and got back to our boat before the other groups. We did not have an extra hour anywhere and we received the same meal, but we paid $90 more per person. I went and complained to the Shore Excursion individuals and they told me they will tell the manager and he will get back to me. Never did. The restaurants took a minimum of 1.5 hours to eat. I think out of the 11 days we had maybe 2 meals that were under 1.5 hours. The buffet area was terrible food. All of it tasted old and was barely warm. We complained about how long everything was taking and how they always overcooked our meals, except for the steakhouse and we received amazing service the next night. We were offered a free bottle of wine, that we had to use right then and there and at the time my husband and I weren't in the mood for wine and didn't want to waste a bottle. They never offered it to us again. That was it. Their specialty steakhouse has amazing food. We ate there 3 times. 2 of those times the meal took 2 hours. The ship was supposedly refurbished about 2 years ago, I'm not sure what was "refurbished". I broke out in hives, which was from the ship, either the detergent or the terrible carpets. I was covered head to toe in hives except my arms, legs and face. When I asked about seeing the Dr they told me it would cost $149 just to see the dr. That's not including any medication or procedure. I spent the last 5 days of the cruise extremely itchy. Benedryl and hydrocortisone cream wasn't touching the hives. Once when I landed in the states I went straight to Urgent Care, which was $35 and they put me on steroids immediately. I have sailed with Carnival (two times) and Royal (once) before this. I will now always do my absolute best to stay with those two companies. The only reason I gave Norwegian a chance was I loved the itinerary and the ports did not disappoint us on this trip either.

Amazing Ports, Terrible Experience with Norwegian

Norwegian Spirit Cruise Review by Kpenn16

2 people found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: Mediterranean
  • Cabin Type: Family Balcony
This trip was my husband and I's very delayed honeymoon. It took us 2 years but we finally saved up enough to do this cruise with a Balcony and couldn't wait. We both have extremely high stress jobs with not a long life expectancy after the age of 56, so we try and take measures to increase our life expectancy when we retire. I booked everything except my flights through Norwegian. We stayed in Rome for 2 days at a hotel that Norwegian booked. We booked our transfers through them, I was told I didn't have to worry about anything except my flights. I read all of my paperwork, and then re-read it the day before we left. I noticed that when it said hotel shuttle from the airport I would receive more information about it. I never received any information about the airport shuttle. When I called Norwegian they told me that I had to talk to the hotel, they had nothing to do with it. When I called the hotel they told me there was no shuttle. So we took a taxi, that cost $180 Euros (we are American). When we get to the hotel we see that there was a shuttle from the airport that was $15 per person, but you had to call within 24 hours ahead to schedule it. Norwegian never informed us of this. Another couple we talked to said they booked everything through Norwegian and their point of contact scheduled their shuttle for them. I contacted Norwegian about this, received an email stating they will be in touch with me and still hasn't been in touch with me.

Embarkation and disembarkation went smooth and might be one of the fastest experiences I have had on a cruise line. The ship was old, small and not a lot to do. We went on a shore excursion with every port. The ports were amazing, and we enjoyed all of the shore excursions except in Olympia. We decided to splurge and do Ultimate Olympia. It was $229 a person for a 6 hour tour that included a meal. There was another similar excursion called Best of Olympia which was $139 a person, was 5 hours long and included a snack. My husband has always wanted to go to Olympia so we decided to go big there. Ultimate Olympia is exactly the same as Best of Olympia. We left the port after one of the Best of Olympia groups, our tour guide left without a person so when we got to Olympia ruins we had to wait for that bus to show up. After 45 minutes of waiting around not doing a thing we finally were able to meet up with the other person and get her set up with everything. The ruins was CROWDED with tons of tours, a lot of them being from the ship so we experienced the ruins with Best of Olympia. We were at the museum with the groups in Best of Olympia. We left the ruins before other groups did to go to the restaurant. We had the same meal as Best of Olympia and then we left before they did and got back to our boat before the other groups. We did not have an extra hour anywhere and we received the same meal, but we paid $90 more per person. I went and complained to the Shore Excursion individuals and they told me they will tell the manager and he will get back to me. Never did.

The restaurants took a minimum of 1.5 hours to eat. I think out of the 11 days we had maybe 2 meals that were under 1.5 hours. The buffet area was terrible food. All of it tasted old and was barely warm. We complained about how long everything was taking and how they always overcooked our meals, except for the steakhouse and we received amazing service the next night. We were offered a free bottle of wine, that we had to use right then and there and at the time my husband and I weren't in the mood for wine and didn't want to waste a bottle. They never offered it to us again. That was it. Their specialty steakhouse has amazing food. We ate there 3 times. 2 of those times the meal took 2 hours.

The ship was supposedly refurbished about 2 years ago, I'm not sure what was "refurbished". I broke out in hives, which was from the ship, either the detergent or the terrible carpets. I was covered head to toe in hives except my arms, legs and face. When I asked about seeing the Dr they told me it would cost $149 just to see the dr. That's not including any medication or procedure. I spent the last 5 days of the cruise extremely itchy. Benedryl and hydrocortisone cream wasn't touching the hives. Once when I landed in the states I went straight to Urgent Care, which was $35 and they put me on steroids immediately.

I have sailed with Carnival (two times) and Royal (once) before this. I will now always do my absolute best to stay with those two companies. The only reason I gave Norwegian a chance was I loved the itinerary and the ports did not disappoint us on this trip either.
Kpenn16’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
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Shore Excursions
Service
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Cabin Review

Family Balcony
Cabin B3 10152
We had a balcony with a "King" bed and a pull out couch. When we went to go move the couch because I thought I dropped something you could see how much dust was caked up under the bed and on the carpet. It looked like they had never moved a piece of furniture in that room since the carpet was installed. The bathroom was spacey, but the shower had a lot of stains and never fully looked clean.
Deck 11 Inside Cabins, Balcony Cabins

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