We have friends who work in the Cruise travel industry. Ponant was portrayed as a luxury cruise small ship company with an expedition theme. We should have had some idea when we first booked that the cruise would not be "smooth" sailing because all questions were referred to head office in France and the Sydney staff could not assist us.
Day 1 arrived at Orly Airport at 7.30 am - there was no company staffer nor sign assisting us to find the charter flight at Orly Airport despite being reassured by Sydney Office the flight would be listed on Departures Board - it wasn't. Finally when we found check in desk in the basement we stood for 80 minutes waiting to be processed (there were no seats anywhere to be found on this floor). Through no fault of Ponant's our charter flight was delayed but there were no Ponant staff to give us an update or any information such as would it be at the same gate! Orly airport have very few seats at the departure gates so many of us sat on the floor for several hours.The rest I will dot point but its downhill all the way until we arrived safely back in Paris.
1. Arriving in Bergen to meet the ship there was no assistance with luggage from carousel to charter bus, we were not offered water upon our arrival to the bus and couldn't purchase any as Bergen shops wanted the local currency. We were met by some young ladies outside the airport who told us the bus number and take luggage and put it into the luggage hold. Our guide on the bus was a lovely young woman she shared her local knowledge and in particular that is rains in Bergen 360 pus days of the year. Shame Ponant didn't know that!