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Everyone was telling us how incredible the Disney cruises were, so we paid a premium price to take our daughter (7r old) and took off. It was a good cruise. But nothing to write home about. We've been on Princess twice and those ships were better. Customer Service on the ship and cleanliness are what stands out for Disney. The biggest issue was the pools are ship, layout are small and terrible. And then get this, the waters were slightly rocky so the captain decided not to visit one of our ports - Grand Cayman! Seriously?? They could have at least tried to compensate us in some way but refused (visit another island, voucher, etc). When I called customer service after the cruise, she flatly said no they wouldnt do anything to make up for this. I was annoyed. Also the food was lukewarm during dinners because they've expanded their restaurants to hold more pple. Great decor but mediocre food.

Decent but definitely overrated

Disney Magic Cruise Review by Escape76

3 people found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: Western Caribbean
  • Cabin Type: Standard Inside Stateroom
Everyone was telling us how incredible the Disney cruises were, so we paid a premium price to take our daughter (7r old) and took off. It was a good cruise. But nothing to write home about. We've been on Princess twice and those ships were better. Customer Service on the ship and cleanliness are what stands out for Disney. The biggest issue was the pools are ship, layout are small and terrible. And then get this, the waters were slightly rocky so the captain decided not to visit one of our ports - Grand Cayman! Seriously?? They could have at least tried to compensate us in some way but refused (visit another island, voucher, etc). When I called customer service after the cruise, she flatly said no they wouldnt do anything to make up for this. I was annoyed. Also the food was lukewarm during dinners because they've expanded their restaurants to hold more pple. Great decor but mediocre food.
Escape76’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 7 to 9
Service
Onboard Experience

Cabin Review

Standard Inside Stateroom
Cabin 11A 6011
Good location.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins