We booked this cruise for the advertised Panama Canal cruise. The ship had just returned from a refit. The cabinet drawers and wardrobe doors ‘danced’ in any rough seas. A large wooden plank, the full width of the cabin, it was the curtain pelmet, crashed down, had either of us been sitting in the single chair under it we would at the very least been seriously injured. There was one port where the lifeboats were being used as tenders. Two lifeboats were not operational, due to pressure of people going ashore we had to stay on board instead of exploring Grand Cayman. We entered the Panama Canal, passed through the first three, combined, locks, sailed 800 metres, turned round and stayed in the same place for four hours before exiting through the same locks. We did not complain about any of these, but answered a questionnaire. We were then ‘summoned’ to a meeting with the Customer Relations Officer. His first action was to look at his computer and highlight a legitimate complaint we made in 2012 while on a Cunard cruise. What relevance that had to the cabin falling to pieces or the lifeboats not working is beyond our understanding. We were treated like errant schoolchildren on ‘the naughty step’ instead of adults. We wrote to P&O, did not have any written response except when we advised our booking company. P&O then produced a letter they said had been sent to us, but mysteriously never arrived, We did receive what P&O grandly describe as ‘a hamper’, four items, a bottle of Merlot, 100 grams of cheese, 75 grams of cheese wafers and 198 grams of Yorkshire Relish. Waitrose, less than £10, Aldi, less than £5. There were good aspects of the cruise, the downside and lasting memories of this cruise continues to leave a bad taste. We have cruised for more than 150 days with Carnival. Luckily there are other cruise lines, perhaps they treat their customers in a proper manner

The ship was falling to pieces, and lifeboats not working

Oceana Cruise Review by Richard Atwell

Trip Details
We booked this cruise for the advertised Panama Canal cruise. The ship had just returned from a refit. The cabinet drawers and wardrobe doors ‘danced’ in any rough seas. A large wooden plank, the full width of the cabin, it was the curtain pelmet, crashed down, had either of us been sitting in the single chair under it we would at the very least been seriously injured.

There was one port where the lifeboats were being used as tenders. Two lifeboats were not operational, due to pressure of people going ashore we had to stay on board instead of exploring Grand Cayman. We entered the Panama Canal, passed through the first three, combined, locks, sailed 800 metres, turned round and stayed in the same place for four hours before exiting through the same locks.

We did not complain about any of these, but answered a questionnaire. We were then ‘summoned’ to a meeting with the Customer Relations Officer. His first action was to look at his computer and highlight a legitimate complaint we made in 2012 while on a Cunard cruise. What relevance that had to the cabin falling to pieces or the lifeboats not working is beyond our understanding. We were treated like errant schoolchildren on ‘the naughty step’ instead of adults.

We wrote to P&O, did not have any written response except when we advised our booking company. P&O then produced a letter they said had been sent to us, but mysteriously never arrived, We did receive what P&O grandly describe as ‘a hamper’, four items, a bottle of Merlot, 100 grams of cheese, 75 grams of cheese wafers and 198 grams of Yorkshire Relish. Waitrose, less than £10, Aldi, less than £5.

There were good aspects of the cruise, the downside and lasting memories of this cruise continues to leave a bad taste. We have cruised for more than 150 days with Carnival.

Luckily there are other cruise lines, perhaps they treat their customers in a proper manner
Richard Atwell’s Full Rating Summary
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Cabin Review

Mini Suite with Balcony and Bath/Shower
Cabin BC B606
Falling to pieces, the cabin was small, the bathroom / shower / toilet little bigger than a telephone kiosk. How larger passengers managed is a matter of conjecture,
  Oceana Deck Plans

Port & Shore Excursion Reviews