This ships staff is markedly better than normal at being committed to serving the customer. When customer preference issues arose the ships staff and supervisors worked quickly to satisfy the request. Security seized our surge protector with no warning. We are diamond level and have taken many cruises with RC and this never was a problem. However, we were provided a loaner power strip(with no surge protection) for our voyage. No lines on the ship! Embarkation and disembarking were simple, efficient, and well communicated. Coffee machine was always broken in the Diamond Club, but coffee was arranged on deck 5 through special arrangement with Starbucks. The menus were okay, but if you’ve cruised as long as we have you can really tell the decline in the sofistication of the meals and the “refined” level of service. The DAILY taco station was a welcome Suprise; however the placement of the ingredients needs retooling. You can tell that a non-taco eater designed the assembly station for tacos. The shells were served stale, the meat was at the end of the line instead of at the beginning. This required guests to get in line to get started with a shell, skip all ingredients until the end of the line, then re-enter the line to put the lettuce, tomato, cheese and other ingredients in the taco in proper order. Once we brought the stale chips to the attention of upper management they fired up an oven to heat the stale taco shells to restore crispy ness to them. However, unless you asked for this service you wouldn’t know it was available as it wasn’t advertised. If your a lover Of romaine lettuce You are OUT OF LUCK on this ship! None on the entire cruise!!!! Breakfast and lunch in the main dining room needs a complete overhaul. The menu is sparse, food is substandard and served cold!
Cabin was nice, balcony was small.