Chose this cruise because it was a new vessel and we wanted to sail the upper Mississippi.
Instead of leaving from St. Louis we were bused to another city and sat for several hours.
This American Duchess should never have sailed; the trip was completely disorganized.
Crew were all new and didn't know what to do, furniture was missing in the cabin. The cabin wasn't cleaned. The company announced that the Duchess was all suites. It was misleading because there were very few suites. We know the difference after sailing 48 cruises. Had to wait one half hour at the dining room and for mediocre food at best.
Two ports were cancelled because of the time factor; very disappointing indeed.
Heard the CEO say to other passengers that a complimentary cruise would be issued because of all the problems. In order to qualify you would have to take another cruise on the Duchess in 2018. This complementary cruise never happened ! All we got was a check equivalent to two days. The American Queen office was contacted and they
refused to honor the free cruise. We demanded a refund on another Queen booking which was received much later.
Nevertheless we will never sail with this sleese bag operation again nor will others in our party !
not a suite as advertised
balcony was bug infested and never cleaned
construction dust all over the bathroom