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Captain should move to a freighter as he is not comfortable in social situations or aware of importance of communication with crew never mind passengers. He was basically invisible, only saw him once at buffet when he avoided eye contact with guests as he trotted at full speed thru a restaurant. He did not communicate stopping at sea for several hours or communicate to crew who were clueless on ill pax transfer. In fact most crew hotel crewmembers were unaware of locations of key places on ship.This is a Safety issue. He has Peter Principled and should be relieved, as the clueless hotel manager. The front desk was unaware of basic knowledge and didn’t know the chain of command. Not so bad when everything is normal, but not so if there is an emergency. Movie Under the Stars was reflective of a lack of consistency. Sometimes had blankets... sometimes not; sometimes had popcorn (nice touch)...., sometimes not; sometimes had good sound...., sometimes not. Video of ship at drydock was amateurish. Instead of focusing on ship’s systems it focused on redoing the stores... wow ....boring !! Bright spot of cruise was the dining staff. Most notably Marco, Head Waiter at Boccelli who has a very professional knowledge of wine. He conducted three wine tasting events that were very well done. Also server Jerry who had me thinking l was on Silversea again!!

Poor communication from Captain/Officers

Crown Princess Cruise Review by Ciaoallan

1 person found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: Transatlantic
  • Cabin Type: Premium Balcony
Captain should move to a freighter as he is not comfortable in social situations or aware of importance of communication with crew never mind passengers. He was basically invisible, only saw him once at buffet when he avoided eye contact with guests as he trotted at full speed thru a restaurant. He did not communicate stopping at sea for several hours or communicate to crew who were clueless on ill pax transfer. In fact most crew hotel crewmembers were unaware of locations of key places on ship.This is a Safety issue. He has Peter Principled and should be relieved, as the clueless hotel manager. The front desk was unaware of basic knowledge and didn’t know the chain of command. Not so bad when everything is normal, but not so if there is an emergency.

Movie Under the Stars was reflective of a lack of consistency. Sometimes had blankets... sometimes not; sometimes had popcorn (nice touch)...., sometimes not; sometimes had good sound...., sometimes not.

Video of ship at drydock was amateurish. Instead of focusing on ship’s systems it focused on redoing the stores... wow ....boring !!

Bright spot of cruise was the dining staff. Most notably Marco, Head Waiter at Boccelli who has a very professional knowledge of wine. He conducted three wine tasting events that were very well done. Also server Jerry who had me thinking l was on Silversea again!!
Ciaoallan’s Full Rating Summary
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Cabin Review

Premium Balcony
Cabin B4 A209
Shower didn’t have cold water for two days. Scalding hot. Shower a little small. TV had snow.
Baja Deck Inside Cabins, Balcony Cabins