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April 1, 2018 to April 16, 2018 from Tokyo to Shanghai. First night in La Bistro first choice wine is not available, second the same. Cabin has noise and we are not able to slip. Cabin phone is not working. Change a cabin 2 times. Most of food OK, but beef and burgers are not eatable. In Tsar restaurant waiting for desert 25 min, waiters disappeared and after desert came melted. Pastries and ice cream are very good. Watermelon is tasteless. All ports are excellent. All shore excursions are good, but one. Entertainment below average. Only two good shows for 15 days. Use a same musicians for 2 times. Customer service is a big issue, we need contact hotel director for resolve cabin noise issue. Cabin was clean and we have no problem. Information from bridge came very late and not clear. NCL need to improve customer service and not sail cabin with noise.

Best ports but bad service

Norwegian Jewel Cruise Review by Brooklynz

3 people found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: Asia
  • Cabin Type: Mid-Ship Oceanview Picture Window
April 1, 2018 to April 16, 2018 from Tokyo to Shanghai. First night in La Bistro first choice wine is not available, second the same. Cabin has noise and we are not able to slip. Cabin phone is not working. Change a cabin 2 times. Most of food OK, but beef and burgers are not eatable. In Tsar restaurant waiting for desert 25 min, waiters disappeared and after desert came melted. Pastries and ice cream are very good. Watermelon is tasteless. All ports are excellent. All shore excursions are good, but one. Entertainment below average. Only two good shows for 15 days. Use a same musicians for 2 times. Customer service is a big issue, we need contact hotel director for resolve cabin noise issue. Cabin was clean and we have no problem. Information from bridge came very late and not clear. NCL need to improve customer service and not sail cabin with noise.
Brooklynz’s Full Rating Summary
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Cabin Review

Mid-Ship Oceanview Picture Window
Cabin OB 5064
We are change cabin 2 times. First cabin- we not able to slip at cabin, because exterior noise plus phone damaged inside cabin and you need go to information every time.
Second cabin - inside. Third cabin - just fine, but door lock is not work properly for 8 days.
Deck 5 Inside Cabins, Outside Cabins