Only our second cruise, had previously sailed from Hawaii to Sydney in 2016. We were so impressed with that cruise, the brand and the ship. So we choose to revisit with HAL and the Noordam again, this time the New Zealand leg of the Pacific Cruise. We love the size and style of the Noordam, and having sailed before felt really comfortable with layout and facilities. Our cabin was on the main deck 1050, we were 3 males travelling together so the cabin had twin beds and the cabin attendants converted the sofa to a third bed every evening. Bedding,size of cabin were all really comfortable. Both trips I loved the dining facilities on-board, preferring the main dining area for most meals, breakfast and dinner. The quality, portions, presentation & service were outstanding. Don't like the Lido deck much at all, but that's just my preference. The Dive In by the pool makes the best burger, hot-dog and fries ever for a lunch time snack! The entertainment was quite boring this trip, liked the Noordam singers & dances but only performed irregularly. Piano bar was excellent, BB King's is good, the disco was appalling and the rest of the entertainment revolved trivia and an odd dance class. The cooking classes were good on the last trip but this time around a "new" commercial partnering left us bored. I felt this trip there had been a significant cultural shift in service, staff and management, and this was collective impression by us. Our "impression" was there seemed to be less people doing more work, staff seemed to be pushed harder, slightly stressed and less friendly. Found the entertainment director and his associates somewhat condescending and patronising at time and management generally the same. The service standouts were without doubt the dining & drink servers in the main dining room plus the bar staff in the Crows Nest. Ports visited were all interesting with Milford Sound first day outstanding! Due to the size and nature of the ports it was difficult to dock and weather reliant. We booked 2 excursions with the ship both outrageously expensive. The first was Wellington and the tour was very good, the second was Auckland and was cancelled due to weather conditions. The cruise was plagued by difficult weather conditions and can understand it comes with the territory. On the way up the coast we missed Napier due to bad weather, we missed Auckland and Bay of Islands due to weather, the captain retraced our steps and came back to Napier which was nice. Overall made us question if we would travel HAL again, and would certainly look at a fly drive option as a better way of seeing NZ

Like the curate's egg... good in parts!

Noordam Cruise Review by islandmanintas

5 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: South Pacific
  • Cabin Type: Large Ocean-View Stateroom
Only our second cruise, had previously sailed from Hawaii to Sydney in 2016. We were so impressed with that cruise, the brand and the ship. So we choose to revisit with HAL and the Noordam again, this time the New Zealand leg of the Pacific Cruise.

We love the size and style of the Noordam, and having sailed before felt really comfortable with layout and facilities.

Our cabin was on the main deck 1050, we were 3 males travelling together so the cabin had twin beds and the cabin attendants converted the sofa to a third bed every evening. Bedding,size of cabin were all really comfortable.

Both trips I loved the dining facilities on-board, preferring the main dining area for most meals, breakfast and dinner. The quality, portions, presentation & service were outstanding. Don't like the Lido deck much at all, but that's just my preference. The Dive In by the pool makes the best burger, hot-dog and fries ever for a lunch time snack!

The entertainment was quite boring this trip, liked the Noordam singers & dances but only performed irregularly. Piano bar was excellent, BB King's is good, the disco was appalling and the rest of the entertainment revolved trivia and an odd dance class. The cooking classes were good on the last trip but this time around a "new" commercial partnering left us bored.

I felt this trip there had been a significant cultural shift in service, staff and management, and this was collective impression by us. Our "impression" was there seemed to be less people doing more work, staff seemed to be pushed harder, slightly stressed and less friendly. Found the entertainment director and his associates somewhat condescending and patronising at time and management generally the same.

The service standouts were without doubt the dining & drink servers in the main dining room plus the bar staff in the Crows Nest.

Ports visited were all interesting with Milford Sound first day outstanding! Due to the size and nature of the ports it was difficult to dock and weather reliant. We booked 2 excursions with the ship both outrageously expensive. The first was Wellington and the tour was very good, the second was Auckland and was cancelled due to weather conditions. The cruise was plagued by difficult weather conditions and can understand it comes with the territory. On the way up the coast we missed Napier due to bad weather, we missed Auckland and Bay of Islands due to weather, the captain retraced our steps and came back to Napier which was nice.

Overall made us question if we would travel HAL again, and would certainly look at a fly drive option as a better way of seeing NZ
islandmanintas’s Full Rating Summary
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Cabin Review

Large Ocean-View Stateroom
Cabin C 1050
Our cabin was on the main deck 1050, we were 3 males travelling together so the cabin had twin beds and the cabin attendants converted the sofa to a third bed every evening. Bedding,size of cabin were all really comfortable.
Main Deck Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews