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We chose this cruise for the Itinerary. Unfortunately the captain canceled Oregon port due to weather and said they would sail straight to Nanaimo from San Francisco. The service on this ship was really lacking, compared with previous cruises we have been on. The staff do not seem to be happy or enjoy what they are doing, with the exception of a few. Light fixtures in hallway dripping water, so we had to step over a soaked/stinky carpet outside our door. We mentioned to our steward & showed him, he just said he knew & had made someone aware but no one comes to fix it. It left us wondering if that's what we can quiet visible see, then what can't we see. Lost luggage that we had to find ourselves. Pre-paid room order had to be called for 4 times over 3 hours before it arrived. Sewer smell came & went for the 3 days we were onboard, we disembarked at San Fransciso on the 3rd of 7 nights!

Disembarked after 3 nights

Star Princess Cruise Review by alaskacruiseluver

3 people found this helpful
Trip Details
We chose this cruise for the Itinerary. Unfortunately the captain canceled Oregon port due to weather and said they would sail straight to Nanaimo from San Francisco. The service on this ship was really lacking, compared with previous cruises we have been on. The staff do not seem to be happy or enjoy what they are doing, with the exception of a few.

Light fixtures in hallway dripping water, so we had to step over a soaked/stinky carpet outside our door. We mentioned to our steward & showed him, he just said he knew & had made someone aware but no one comes to fix it. It left us wondering if that's what we can quiet visible see, then what can't we see.

Lost luggage that we had to find ourselves.

Pre-paid room order had to be called for 4 times over 3 hours before it arrived.

Sewer smell came & went for the 3 days we were onboard, we disembarked at San Fransciso on the 3rd of 7 nights!
alaskacruiseluver’s Full Rating Summary
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Cabin Review

Balcony
Cabin BE B709
Our cabin was dirty with tissues, candy & a crumpled paper regarding daylight savings which was a month before so we knew that was how long since the carpet was cleaned.
No wine glasses in our cabin (it was a wine country cruise)? asked steward and then they were never replaced with clean ones. The Melted ice bucket not emptied. Asked for Robes they came with no ties, asked for those & was told they are short on ties, but he managed to find 1 the next day. Terrible service & cleanliness of our cabin.
Aloha Deck Inside Cabins, Outside Cabins, Balcony Cabins