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Crown Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
2,116 Reviews

Crown still needs fixing and offerings are being downgraded

Crown Princess Cruise Review by AZQC-Cruiser

6 people found this helpful
Trip Details
  • Sail Date: Apr 2018
  • Destination: the Western Mediterranean
  • Cabin Type: Oceanview (obstructed view)

Departure delayed by several hours with passengers waiting in lounges. Ship right out of dry dock but rugs not finished installing. New bedding and rugs plus new larger TV's were only apparent changes. Divers had to inspect underside of boat at first port as the thrusters were creating huge vibrations on ship, delaying departure by several hours. same thing happened at next port. Chairs in Skywalkers Lounge completely worn out and stained but not replaced. No more Happy Hour and drinks at Captain's Club more expensive. Menu offerings below average and not up to past experiences. Daily canapes for elite passengers used to be a plate full, now 4 tiny canapes for 2 persons ! Many people complaining about all kinds of problems like only a trickle of water in cabin, weak air conditioning, etc. Some of the laundry rooms were closed at sailing for maintenance, others had non-functioning or ripped out machines. Token dispensers not available on all floors or out of service. Several rest rooms had non functioning taps with "under maintenance" signs. Waiters did not remove lobster meat from shells like in the past even if asked Baked Alaska parade done at 8:45 p.m. on last day of cruise. Liked this cruise like all cruises but feel this ship was not upgraded properly at dry dock and had an overall feeling, like many other experienced cruisers, that this cruise was not at previous level of Princess excellence. But the staff, as usual is wonderful and makes up somewhat for the bad experiences.


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Cabin Review

Oceanview (obstructed view)
Cabin OY E707

New bedding was very comfortable but air conditioning didn't work for 4 days despite several complaints, then was very weak even at lowest setting. Room is right above doors leading to Promenade deck on 7th floor, so hear door slamming all day and all night. Eventually got used to it. Also a smokers station is located immediately next to those doors on Promenade deck and anyone with a keen sense of smell like my wife could smell the smoke daily.


Port & Shore Excursion Reviews


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AZQC-Cruiser
4 Reviews Written
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