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Usually cruise royal or carnival. Chose Norwegian Dawn this time was a mistake. Entertainment was awesome but everything else was a disaster. Had a group of 13 guest and never got to eat dinner in formal dining room at same table. Always had to be seated split. Could not see tv in room with top bunk pulled down. My wife was refused a straw for echo reasons but you go to stardust and they r serving drinks in plastic cups????? Check in and check out was a disaster worst ever. The staff at check in were not trained properly and took forever to get documents approved and picture taken. When we got back to port to get off the boat had to wait for them to round up 50 or more people that had to be cleared before we could get off the boat. Kept paging over intercom for them to report to the deck to get cleared. Never experienced this situation before

Service was terrible

Norwegian Dawn Cruise Review by Brooks7254

2 people found this helpful
Trip Details
  • Sail Date: April 2018
  • Destination: Caribbean
  • Cabin Type: Mid-Ship Inside
Usually cruise royal or carnival. Chose Norwegian Dawn this time was a mistake. Entertainment was awesome but everything else was a disaster. Had a group of 13 guest and never got to eat dinner in formal dining room at same table. Always had to be seated split. Could not see tv in room with top bunk pulled down. My wife was refused a straw for echo reasons but you go to stardust and they r serving drinks in plastic cups????? Check in and check out was a disaster worst ever. The staff at check in were not trained properly and took forever to get documents approved and picture taken. When we got back to port to get off the boat had to wait for them to round up 50 or more people that had to be cleared before we could get off the boat. Kept paging over intercom for them to report to the deck to get cleared. Never experienced this situation before
Brooks7254’s Full Rating Summary
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Cabin Review

Mid-Ship Inside
Cabin IE 4573
Cabin smaller than normal and cannot watch tv if bunk bed is pulled down. So if you r one like me to get up early or stay up late and watch tv u not going to do it in this room if someone is laying in top bunk
Deck 5 Inside Cabins, Outside Cabins